Troubleshoot Home phone voicemail problems

How to solve common voicemail access issues

My mailbox is locked


If the password for your voicemail was entered incorrectly three times in the same session then, as a security measure, the voicemail will be inaccessible for a short period of time. Follow the steps below:

  1. Hang up
  2. Wait 5 to 10 minutes
  3. The mailbox will unlock. Access your mailbox and try your password again

I can’t remember my password


Can’t remember your mailbox password? Contact us to reset yout password.

First time access and set-up


Not sure what to do for my first time access? First time access and set-up

The mailbox is not responding when I press a key


If you can’t access your voicemail or the system is not responding, verify that your phone is set to tone and not pulse. To activate tone:

  1. On your phone, look for a switch that allows you to set your phone to tone. This is typically located along the sides of the phone
  2. Switch to Tone

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