SmartHome Security: Getting started

Information for getting started with the SmartHome Security system

Remember your password & keypad codes


For verification purposes, you will be required to provide a password for yourself and all contacts listed on your account. To reduce the risk of unnecessary false alarms, it is important that you and those who have access to your home remember the keypad code(s) programmed into your security system. If you or your technician have programmed a duress code in your panel, it is important to remember this code and only use it in situations where you or those who have access to your home may be forced to operate your security panel against yours or their will.

Personal details and emergency contact information


In addition to your personal details, TELUS requires two emergency contacts listed on your account to ensure your home is protected and to verify whether an in-progress alarm is a true emergency or false alarm. Please inform TELUS (310-1212) of any changes to the contact information provided to ensure the right people are contacted in the event of an alarm.

False alarms


Our central monitoring station is committed to providing a timely response to all alarm signals. There may be instances where you are not home or not available to receive an alarm verification call from us. If we do not reach you in response to an alarm and you wish to report it as false, please call TELUS at 1-855-255-8828 and press 1.

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