While the set-top box is starting up or resetting, make sure not to touch any buttons and wait for the TV signal before handling the remote.
- Check a different channel to verify if the problem is only with that channel.
- Check the cable to make sure it is securely attached.
- Reseat the cable.
- Turn the TV and your digital box off.
- Turn the TV on first, then turn on the digital box.
- Reboot the digital box.
- Check which video or HDMI port your STB uses to connect to your TV.
- Use your remote control (source/input button) to ensure the TV is set for the correct video port .
- If the wrong input is selected move through your TV's input sources to the right choice. For example HDMI 1, HDMI 2 etc.
Note: Restarting or resetting your equipment may only provide a temporary fix to your problem. If you find the issue reoccurs contact us in order for us to identify and fix the root cause of your problem.