While the set-top box is starting up or resetting, make sure not to touch any buttons and wait for the TV signal before handling the remote.
Red X with 1, 9, or 10
Please contact us.
Red X with no number or number other than 1, 9 or 10
Check that the cables have not moved or loosened.
- Confirm both ends of all cables are firmly plugged in
- Power to the wall
- Ethernet / coax cable to the modem or the wall
- HDMI / Component to the TV
Locate your TELUS modem and reboot it.
Ensure you see a flashing Internet light before proceeding. Note: If you have a wireless access point, reboot it.
Reboot your PVR (even if it is not the device experiencing the red x).
- Proceed only once you are able to watch the PVR.
Reboot the affected digital box.
Note: Restarting or resetting your equipment may only provide a temporary fix to your problem. If you find the issue reoccurs contact us in order for us to identify and fix the root cause of your problem.