Transfer your phone number to a new device or account

Before starting the phone number transfer process, please ensure that:

• You have your device with your old SIM card powered on. You will be sent a text message on the number you want to transfer. You must respond to that message to confirm the transfer. Do not discard your old SIM
• You have an active TELUS Mobility account
• The area code of your existing phone number matches your local service area
• The number you intend to transfer to TELUS is active
• You have your phone, account number of your previous service provider and, if possible, your service agreement when you move your number

Important: Please do not cancel your account with your previous service provider until your number is successfully transferred to TELUS. Once the transfer is complete, your previous service will be automatically cancelled.

• If your phone number is a non-TELUS mobile number, the transfer process may take up to 2.5 hours
• If your phone number is a landline number, the transfer process may take up to 2 business days

Once you receive your device, follow these steps to request a transfer through My TELUS:

Note: Please have your device with your old SIM card in hand and keep your number active with your previous service provider until you complete the transfer.

1. Do not discard your old SIM card. Have your old SIM card in a phone that is powered on nearby as it will be required to verify your transfer request from your previous service provider
2. Log in to My TELUS or register at telus.com/MyTelus
3. Go to Plans & Devices and select the number you want to change
4. Select Manage your phone number
5. Select Transfer your number
6. Submit all required details, including the number you want to transfer
7. You will receive a text message on the old SIM card from your previous service provider within a few minutes. You must respond to the text message to confirm the transfer within 90 minutes

You will need your device with your old SIM card. Also, please remember to keep your number active with your previous service provider until you complete the transfer.

Request a phone number transfer while activating on Prepaid

To request a phone number transfer during a new activation, follow these steps:

1. Do not discard your old SIM card. Have your old SIM card in a phone that is powered on nearby as it will be required to verify your transfer request from your previous service provider
2. Got to telus.com/ActivateNow
3. Select the option marked Get a number
4. Complete your prepaid activation
5. Then dial *611 from your TELUS Prepaid device to complete the phone number transfer
6. You will receive a text message on the old SIM card from the previous service provider within a few minutes. You must respond to the text message to confirm the transfer within 90 minutes

Request a phone number transfer after activating on Prepaid
To request a phone number transfer after activation, follow these steps:

1. Do not discard your old SIM card. Have your old SIM card in a phone that is powered on nearby as it will be required to verify your transfer request from your previous service provider
2. Call us at *611 from your TELUS prepaid device to complete the phone number transfer
3. You will receive a text message on the old SIM card from the previous service provider within a few minutes. You must respond to the text message to confirm the transfer within 90 minutes

You can track the status of your request by following these steps:

1. Log in to My TELUS
2. Go to Plans & Devices and select Device
3. Select Status of number transfer

Please ensure that you have the right SIM card for your Certified Pre-Owned phone, as SIM card types vary between devices. Please note that you will also remain responsible for any outstanding device balances after transferring your number.