Install Norton Mobile Security on an Android device

Learn how to install Norton Security Online on your Android device

Install Norton Mobile Security


  1. Find your Norton download link:
  • If you have received an email from TELUS, click on the green Access Norton button in the email.
  • If you are going through your TELUS Québec Espace client, go to the Internet menu in the left pane, and then click the green Install button under the Norton Security Online tab. Depending on your browser, the Internet menu may be under My services.

Note: The Norton website interface will open in English or French, depending on your browser language settings.

  1. In the web page that opens, click the Get it on Google Play button to download the Norton Security and Antivirus app. This will open the Google Play Store so you can download the app on your Android device.

Note: The Norton website interface will open in English or French, depending on your browser language settings.

  1. Once you’ve opened the Google Play Store, click Install for the Norton Security and Antivirus app. The free app will then be downloaded and installed on your device.

Note:

  • You need a Google Play account to download the mobile app. If you don’t already have an account, you’ll need to create one.
  • You may be asked for a password or personal information to proceed with the download. Follow the instructions displayed on the screen of your Android device.
  • If you’re asked for a PIN or a Partner ID at any point during installation, you can find this information in the email you received from TELUS, or in the Espace client menu mentioned in Step 1. In the same menu on your Espace client, you can see your PIN in the licence details under the green “Démarrer l’installation” button. The PIN is a combination of 13 characters, and the partner ID is telusnsoquebec.
  1. Once the app is installed on your Android device, you can open it using the on-screen menu in the Google Play Store. Just select Open.

Note: You can also launch the app from the welcome screen on your device or through the app menu. The name of the installed app is “Norton Mobile.”

  1. Once the Norton app is open on screen, you need to check off both boxes to accept the product’s terms of use before you can select Continue.

  2. Norton will configure your new app and automatically proceed with Scanning your device when opened.

  3. You are now protected and if any further action is required, just follow the on-screen instructions.

Note: The TELUS logo will be displayed in the upper right corner of the app to show that you have complete protection and are not using the free basic version.

Connecting your device to your Norton account


You can connect your device to your Norton account using the hamburger button in the upper left corner of your screen. This is an optional step and gives you access to a few additional options.

You will see the Sign In button in the left pane after clicking the hamburger button.

If you don’t have a Norton account, you can create one on the Norton website.

  • If you create a new Norton account on the Norton site, you’ll see the message No subscription available when you sign in to the portal.
  • You will then need to select I have a PIN a little lower on the page to connect your Norton Security Online licence code (PIN) to your Norton account.You can find your 13-character PIN in the email you received from TELUS Québec or in your Espace client.
  • To complete this step, enter your PIN in the box provided and then click the yellow arrow to the right .

Note:

  • If you want to disconnect your Norton account from your Android device, you will have to do so through your account’s web portal on the Norton site.
  • If you are already using your Norton licence with the maximum two devices and wish to add more devices, you can increase the number up to 5, free of charge, in your Espace client on the TELUS Québec website. This option is in the Internet menu in the left pane of your Espace client, under the Norton Security Online tab. This is also where you will find your PIN.
  • Depending on your browser, the Internet menu may be under My services, also in the left pane.

Technical support by chat


Need help with home services?  Chat with us.

Did this article solve your problem?

Search Support