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Understanding your first Mobility bill

Why your first bill from Mobility might be higher than future bills

This page will explain key elements of your Mobility bill, so you can learn what you need to know at a glance.

Your first TELUS bill will be somewhat different from future TELUS bills. The extra charges listed below result in a first invoice that could be higher than what you may expect.

One-time charges: Your first invoice may include some 'one-time' charges such as a connection fee or custom phone number change fee. The connection fee includes a SIM card and access to a TELUS team member to process your activation or renewal along with other exclusive TELUS services.

Billing in advance: We bill your rate plan one month in advance. On your first bill, this amount is added to a partial cost from your date of activation to your billing date.

Additional usage: If you use services which are not included in your rate plan or add-ons, you will see additional charges as well. This could include additional minutes, long distance, roaming charges, text messages, or data usage.

If you don't see a section listed on your bill, it means you didn't use any of those billable service types. You can always log in to your TELUS account to track your usage and view detailed billing.

Video: Understanding Your First Mobility Bill

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