Toll-Free Voice and Fax Calls
- Direct calls based on schedules or calling locations.
- View information about your incoming toll-free calls.
- Play customized messages when lines are busy or if calls come in after hours.
Features & Benefits
Savings for customers
A toll-free number makes it easier and more affordable for your customers to reach you.
New market expansion
Reach new markets and better serve remote customers with a toll-free number.
Customer support
Enhance product and technical support by giving your customers direct access to assistance with a toll-free number.
Reporting
TELUS toll-free call management reports keep you informed and help you improve customer service.
Courtesy Response
Answers calls for you at scheduled times or when lines are busy or unanswered.
Help callers before you answer
Play a message that provides callers with information they need before you answer their calls.
Record prompts and manage emergencies
Use a set of pre-recorded prompts to guide callers. During an emergency or pre-planned event, the Emergency Routing feature ensures no calls are missed.
Route calls
Schedule-based routing directs calls to another location based on any combination of time of day, day of the week or day of the year. Area code routing directs calls to different locations based on the caller’s area code.
Identify callers
View the phone number of the person calling. Also, identify the specific toll-free number the caller dialled — useful when multiple toll-free numbers are routed to the same number.
