TELUS Health Virtual Pharmacy

Platform Terms and Conditions

Effective as of September 1, 2021

DO NOT USE THE PLATFORM OR PLATFORM SERVICES FOR MEDICAL EMERGENCIES. IF YOU HAVE A MEDICAL EMERGENCY CALL 911 IMMEDIATELY OR ATTEND THE EMERGENCY ROOM OF THE NEAREST HOSPITAL OR HEALTH CENTRE.

The following Terms and Conditions (the “Terms”) govern your use (the term ‘use’ will mean access or use, as applicable) of the TELUS Health Virtual Pharmacy online platform, including through the TELUS Health Virtual Pharmacy’s website, mobile application (the “App”) (collectively the “Platform”) and all pharmacy or retail services you may receive (“Pharmacy Service”) from a TELUS Health Pharmacy or TELUS Health Virtual Pharmacy location (“TELUS Pharmacy”). The Platform provides you with the ability to create a personal account with a TELUS Pharmacy (“User Account”) and receive pharmacy services (including but not limited to prescription management, medication counselling and/or filling a prescription), access to your prescription record and certain other health and wellness services from a TELUS Pharmacy (collectively the “Platform Services”).

These Terms form an agreement between TELUS Health Solutions Inc., the owner and administrator of the Platform, for itself and on behalf of its wholly owned subsidiaries, each TELUS Pharmacy (collectively referred to as “TELUS”, “we” or “our”) and you. The term “you”, “your” or “User”, refers to the individual or entity using the Platform, receiving the Platform Services or receiving the Pharmacy Services. A copy of these Terms may be downloaded, saved and printed for your reference. By clicking “I AGREE” or similar electronic acceptance, you agree with these Terms. If you do not accept and agree to be bound by these Terms, do not use the Platform or do not receive Pharmacy Services.

Privacy and Your Personal Information

Please review the TELUS Health Virtual Pharmacy Privacy Policy which describes the manner in which we collect, use, store and disclose your person al information and your personal health information, and which is hereby incorporated into and forms a part of these Terms. By accessing or using the Platform or receiving Pharmacy Services, you are consenting to the collection, use and disclosure of your personal information and personal health information as set out in the TELUS Health Virtual Pharmacy Privacy Policy.

CONSENT FOR TELUS TO CORRESPOND BY EMAIL/TEXT MESSAGE

To ensure prompt and complete service, TELUS may seek to correspond with Users via email and/or text message. By accepting these Terms, a User agrees that TELUS may contact them directly via email and/or text message to discuss TELUS’s services including, without limitation, prescription refills, delivery dates and times, updates to User Personal Information, and promotions. Acceptance of these Terms represents express consent by the User to receive email and/or text message correspondence from TELUS. As with all correspondence it conducts with Users, TELUS will take appropriate steps to ensure your personal information is protected when sending emails and/or text messages to a User. Users have the option to unsubscribe from receiving emails and/or text messages by digitally unsubscribing or contacting TELUS directly to let TELUS know that the User no longer provides consent for TELUS to correspond with the User via email and/or text message.

INTELLECTUAL PROPERTY

As between you and TELUS, all content, including (without limitation) all designs, infrastructure graphics, pictures, illustrations, software, artwork, video, music, sound, names, words, titles, phrases, logos and marks displayed on the Platform, are owned or licensed by TELUS and are protected by copyright, trade-mark and other intellectual property laws.

As such, no trademark, copyright, trade name, website name or other named identification of or owned by TELUS may be used, reproduced, altered, or transmitted by a User without the specific written approval of TELUS, which may not be unreasonably withheld.

Trademarks, logos, trade names, copyrights, product names and other intellectual property owned by non-TELUS entities may be referred to or displayed by TELUS on the Platform. It is expressly understood and agreed to by the User that no trademarks, trade names, logos, copyrights, or other intellectual property, or any of the non-TELUS owned material(s) whatsoever on the Platform including, but not limiting the generality thereof, graphic design, content text, font, and colours, can be used, reproduced, altered, or transmitted by the User in any way other than expressly permitted herein, nor is it permitted to make any commercial use whatsoever of the material on the Platform.

No Reliance

The content on our Platform is provided for general information purposes only. It is not intended to substitute medical advice, health advice, legal advice or other advice or information on which you should rely. You must obtain more specific or professional advice before taking, or refraining from, any action or inaction on the basis of the content on our site. The information provided on the Platform is not a substitute for professional medical diagnosis or treatment.

YOU SHOULD READ IN DETAIL ALL INFORMATION AND INSTRUCTIONS PROVIDED BY THE TELUS PHARMACIST AND MANUFACTURER OF THE PHARMACEUTICAL PRODUCTS DISPENSED TO YOU, INCLUDING BUT NOT LIMITED TO THE INFORMATION ON OR IN THE PHARMACEUTICAL PRODUCT PACKAGING AND LABELS, OR IN THE PHARMACEUTICAL PRODUCT ITSELF. YOU SHOULD SEEK PROFESSIONAL MEDICAL ADVICE FROM YOUR PHYSICIAN, HEALTHCARE PROFESSIONAL AND/OR PHARMACIST PRIOR TO USING ANY PRODUCTS, INCLUDING PHARMACEUTICAL PRODUCTS OR TAKING ANY ACTION IN CONNECTION WITH HEALTH CONCERNS, PROBLEMS, OR QUESTIONS.

The Platform may include content provided by third parties, including, without limitation, from other users and third-party licensors. All statements and/or opinions expressed in any such third-party content, other than the content provided by TELUS, are solely the opinions and the responsibility of the person or entity providing those materials. Such materials do not necessarily reflect the opinion of TELUS and TELUS nor its respective directors, members, officers, employees, volunteers, agents, service providers, contractors, licensors, licensees, suppliers or successors have any responsibility or liability whatsoever to you, or any third party, for the content or accuracy of any third-party materials.

DISCLAIMER AND LIMITATION OF LIABILITY

Third party content, materials, and information displayed on the Platform are for informational/educational services only, and the User expressly agrees by the use of and access to the Platform that TELUS makes no warranty or representation, express or implied, of any kind with respect to such content, materials, and information. Accordingly, it is understood and agreed to by the User that TELUS makes no representations or warranties whatsoever regarding third party content, materials, and information. TELUS specifically and expressly disclaims any and all responsibility, obligation or guarantee as to TELUS’s Platform or any of the accuracy or completeness of such content, materials, and information as to medications and products, or their efficacy, fitness, and or merchantability for any particular purpose.

Moreover, TELUS reserves the right to correct information, including spelling and typographical errors, pricing, and product information without any liability arising. Any and all claims, endorsements, or representations respecting any specific third party-manufactured product offered for sale on the Platform are not made by or agreed with by TELUS, and is instead the responsibility fully and completely of the manufacturer of the product. The availability of a product on the Paltform is for the convenience of the User only and carries with it no liability or responsibility on the part of TELUS.

It is also understood and agreed to by the User that TELUS makes no representation or warranty with respect to the Platform itself, its completeness, its correctness, or accuracy or any detail thereof, or its cyber security or that it will be at all times free of virus. TELUS will however make reasonable efforts solely within its discretion and absolute control to maintain a commercial standard of reliability of the Platform, notwithstanding TELUS will not be responsible for circumstances outside its control, nor will TELUS need to meet any objective or competitive standard of performance whatsoever. TELUS does not make any representation or warranty whatsoever, including fitness for the purpose or merchantability, security, or virus control nor has any other implied or express responsibility or obligation respecting any links that may be available to other websites.

TELUS makes every effort to stock sufficient product and items set out on its Platform but TELUS cannot ensure that all products or items will be always be available. TELUS reserves the right to provide back order facility for any product or item not then currently available for purchase, and/or to require limitation of quantities for purchase by a given User.

Damages for Liability

TELUS expressly disclaims and denies any responsibility, obligation or indebtedness for any damages whatsoever, howsoever, or wheresoever arising from third party content, materials, and information on the Platform and any use thereof by the User of the Platform or to any other linked website. The User expressly agrees that neither TELUS nor any of its officers, directors, shareholders, principals, employees, agents, consultants, representatives, suppliers or any other party, entity, or person providing services to TELUS shall be liable or in any way responsible without any limitation whatsoever for any damages, claims, losses, injury, expenses, or any other costs of any nature or kind, direct or consequential, including legal, accounting or medical expenses arising out of or in connection with the Platform, the Platform Services or the Pharmacy Services.

By the use of the Platform or the receipt of Pharmacy Services, the User hereby agrees to indemnify, defend and hold harmless TELUS, its officers, directors, shareholders, principals, employees, agents, consultants, representatives, suppliers or any other party, entity or person providing services to TELUS from and against all losses, expenses, damages and costs, including reasonable legal, accounting and medical fees, resulting from any breach by the User of these Terms.

TELUS Contact Information

Users with questions or concerns about these Terms should not hesitate to contact TELUS directly by any of the means below:

  • By Toll-Free Telephone: 1.877.796.7979

  • By Toll-Free Fax: 1-877-835-8329

  • In writing: ATTN: Pharmacy Manager, 20 Furbacher Lane Unit 2, Aurora, ON L4G 6W1

JURISDICTION

Notwithstanding the global nature of the internet and available access by Users to the Platform from any location, these Terms shall be governed and interpreted by the laws of the Province of Ontario and the federal laws of Canada applicable therein. As such, Users expressly attorn to the jurisdiction of the Courts of the Province of Ontario. In the event that any of these Terms are held to be indefinite, invalid, illegal, or otherwise voidable or unenforceable, the balance of these Terms will continue in full force and effect. These Terms constitute the entire agreement between the User and TELUS governing use of the Platform or receipt of Pharmacy Services.

Physician? Fax your prescriptions here:

West (AB, BC, NT, YT):

1-855-295-7174

Central (MB, NU, SK):

1-833-815-5756

East (NB, NL, NS, ON, PE):

1-877-835-8329

TELUS Health Virtual Pharmacy (West)

Serving AB, BC, NT, YT

1280504 BC Ltd

21320 Gordon Way, #165

Richmond, BC

V6W 1J8

Toll Free: 1-855-370-7979

Toll Free Fax: 1-855-295-7174

Hours: Mon - Fri, 9:00am - 5:00pm PST

Pharmacy Manager: Brian Lee

College of Pharmacists of BC

PharmaCare Code U62

Pharmacy practice issues may be reported to the College of Pharmacists of BC

TELUS Health Pharmacy (Central)

Serving MB, NU, SK

10082859 Manitoba Ltd.

975 St. James St.

Winnipeg, MB

R3H 0X2

Toll Free: 1-866-318-0047

Toll Free Fax: 1-833-815-5756

Hours: Mon - Fri, 9:00am - 5:00pm CST

Pharmacy Manager: Jeannie Lee

College of Pharmacists of Manitoba

License #35367

Services are provided by TELUS Health Pharmacy in Manitoba

TELUS Health Virtual Pharmacy Inc. (East)

Serving NB, NL, NS, ON, PE

20 Furbacher Lane, Unit 2

Aurora, ON

L4G 6W1

Toll Free: 1-888-921-0466

Toll Free Fax: 1-877-835-8329

Hours: Mon - Fri, 9:00am - 5:00pm EST

Pharmacy Manager: Rachel Patel

Ontario College of Pharmacists

Certificate of Accreditation #308628