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COVID-19:Learn how we’re supporting communities and helping Canadians stay connected.

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View articles related to COVID-19

Keeping you connected during COVID-19
Can't watch Optik TV?
Set up Optik app
Optik TV App on browser
Channel management
Browse and Watch On Demand movies and TV shows with Pik TV

Browse by topic

  • Optik TV
  • Pik TV
  • Alerts
  • Service terms

Getting started

  • Set up Optik app
  • Optik TV App on browser
  • Optik TV App on iOS
  • Optik TV App on Apple TV
  • Prepare for installation

Learning

  • My TELUS replacing the Optik TV accounts & impact on customers
  • Third-Party Billing
  • Requirements for 4K Optik

Troubleshooting

  • Password reset
  • Digital box warranty

Getting started

  • Program remote
  • Channel management
  • Customize Channel Guide
  • ICI TOU.TV EXTRA subscription
  • Subscribed channel view for Optik TV

Learning

  • Check available PVR space
  • Record an episode or series on Optik TV
  • Cancel scheduled recordings
  • Modify your channel settings
  • Set or change picture size and shape (aspect ration)

Troubleshooting

  • Troubleshooting audio problems on Optik TV (Quebec only)
  • Delete recordings
  • Reboot your Digital Box
  • Error Messages
  • Remote Control issues

Interesting articles

  • Own on Optik TV shows

Getting started

  • Watch your recordings
  • Watch On Demand
  • Access apps
  • Call display
  • Descriptive Video

Learning

  • 4K Wireless digital box
  • 4K programs available on Optik TV
  • Browse TV On Demand and Kids Zone for Free
  • Optik TV Restart feature
  • Optik Restart channels list

Troubleshooting

  • Guide visible but no video
  • Lost recordings
  • TELUS Home Assistant on the Google Assistant: Known Issues
  • TELUS Home Assistant on the Alexa: Known issues
  • FAQ: TELUS Home Assistant on the Amazon Assistant

Interesting articles

  • FAQ: TELUS Home Assistant on the Google Assistant
  • Calm in your Optik TV package

Other categories

  • Mobility
  • Using My TELUS
  • Account & Billing
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