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COVID-19:Learn how we’re supporting communities and helping Canadians stay connected.
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Mobility support
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Help getting started with your new phone

Changing your plan & adding on features

Transferring ownership of your number

Check your order status

View our return policy

Updating your address & other account changes

Set up a payment arrangement plan

Blocking unwanted robo-calls

Repairing your phone or tablet

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  • Fixing an issue
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Here you can browse all of our articles

Getting started

  • Activate mobility data
  • How to activate LTE on your mobile device
  • Activate email on a mobile device
  • Setting up email on your mobile device
  • Setting up TELUS Email on your mobile device or tablet

Learning

  • Track mobile data usage using My TELUS
  • Managing additional data charges
  • Adding Fast Passes and data top-ups
  • Turn your mobile device into a Wi-Fi hotspot
  • Local calling areas explained

Troubleshooting

  • Troubleshoot data problems
  • Troubleshoot data on a Prepaid mobile device
  • Prevent malware, viruses and Trojans on your mobile device
  • Troubleshoot mobile phone problems when travelling

View related products & services

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We acknowledge that our work spans many Territories and Treaty areas and that our head office is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and Sel̓íl̓witulh (Tsleil-Waututh) Nations. We are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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We acknowledge that our work spans many Territories and Treaty areas and that our head office is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and Sel̓íl̓witulh (Tsleil-Waututh) Nations. We are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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