Skip to content
Personal
Business
Health
Why TELUS
EN
ON
Shop
My TELUS
Support
Deals & Bundles
Support
Internet
Wi-Fi & Internet connection
Optimize your Wi-Fi
Internet
Popular articles
Internet speed test
Sign in to TELUS Webmail
TELUS Assist
Browse by topic
Browse by topic
Wi-Fi & Internet connection
Email & Webmail
Norton Security Online
Norton Secure VPN
Alerts
Service terms
TELUS Online Security
TELUS.net powered by Google
Wi-Fi & Internet connection
Email & Webmail
Norton Security Online
Norton Secure VPN
Alerts
Service terms
TELUS Online Security
TELUS.net powered by Google
Start Troubleshooting Here
Can't connect to the Internet
Disconnecting Wi-Fi
Slow Internet connection
Can't browse certain websites
Manage your Internet
Getting started
Connect to your Wi-Fi
My Wi-Fi app
TELUS Home Assistant on Google Assistant
Enable TELUS Internet and Optik TV with Easy connect
Prepare for repair
Learning
Change your Wi-Fi network’s name and password on My TELUS
Modems explained
Managing your internet data usage
What impacts your data usage
Troubleshooting
Slow Internet connection
Wi-Fi performance explained
Can’t connect to your TELUS home internet: Some of my devices cannot connect
Can't connect to your TELUS home internet: All my devices cannot connect
All my devices cannot connect to the internet (Actiontec T3200M)
Show more
Interesting articles
Restart your modem
Reset your modem
Optimize your Wi-Fi
Getting started
Enable Smart Wi-Fi on your Advanced Wi-Fi modem
Set up Wi-Fi Plus to extend your home Wi-Fi
TELUS Boost Wi-Fi Quick Start Guide
My Wi-Fi app
Learning
Dual-Band Wi-Fi Networks
Internet speed test
Internet speed explained
Wi-Fi speed and coverage explained
Change your Wi-Fi network’s name and password
Show more
Troubleshooting
Optimize your Wi-Fi
Other factors impacting your wired internet speed
Other factors impacting your Wi-Fi internet speed
Wi-Fi performance and your device
Troubleshoot Boost Wi-Fi by Modem Type
Show more
Interesting articles
Experiencing slow speeds
Your Internet account
Getting started
Welcome kit
Learning
Understanding your data allowance and charges
Troubleshooting
Retrieve your Wi-Fi password
Interesting articles
Create a guest network
ICI TOU.TV EXTRA (Quebec only)
Copyright
Technical support policy (Québec only)
Mobile Internet hotspots
Getting started
Find or connect to a TELUS Wi-Fi location
Learning
Turn your iPhone into a Wi-Fi hotspot
Troubleshooting
3 steps to fix your picture & video message issues
3 steps to fix your text message issues
Other categories
Mobility
Using My TELUS
Billing & payments
