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COVID-19: Updates affecting customer service, roaming, data overages, and store closures
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COVID-19: Updates affecting customer service, roaming, data overages, and store closures
Support
Mobility
Data & usage
Activate mobility data

Activate mobility data

Select your device:

Apple iPhone or iPad
Android

Getting started

  • Activate your mobile device
  • Check your warranty
  • Mobility service terms
  • What is an eSIM voucher?

Learning

  • Device balances
  • Transfer your mobile number to another person
  • Replace your phone or swap your SIM card
  • Trade in your mobile phone
  • NFC Mobile Payments
  • Wellness Messenger Explained
  • TELUS Bring-It-Back™ explained
  • Install the My TELUS app
  • Bring Your Own Device (BYOD) activations: Frequently asked questions
  • How to clean your phone

Troubleshooting

  • Troubleshoot problems with your phone battery
  • Mobile phones and tablet repair
  • TELUS Device Care
  • TELUS Device Checkup app explained
  • Unlock your TELUS mobile device
  • Lost or stolen mobile device
  • Prevent malware, viruses and Trojans on your mobile device
  • End-of-life device repair

Interesting articles

  • Sonim XP8 device support
  • TELUS Bring-It-Back™ explained
  • How to keep a Bring-It-Back™ device
  • How to return a Bring-It-Back™ device

Getting started

  • TELUS Drive+ explained

Learning

  • Set up data notifications for Drive+

Troubleshooting

  • Troubleshooting issues with TELUS Drive+

Troubleshooting

  • Mobile phones and tablet repair
  • Get help with your ALCATEL ONETOUCH Pop 8 LTE
  • Get help with your Apple iPad (5th generation)
  • Get help with your Apple iPad (6th generation)
  • Get help with your Apple iPad Mini 4
  • Get help with your Apple iPad Pro 9.7-inch
  • Get help with your Samsung Galaxy Tab A
  • Get help with your Apple Watch Series 3
  • Get help with your Apple Watch Series 4

Interesting articles

  • Samsung Galaxy Watch FAQ

Getting started

  • Huawei E8372 mobile internet key
  • Set up your mobile hotspot

Troubleshooting

  • Get help with your ZTE MF279T Smart Hub
  • Get help with your ZTE MF288 Smart Hub
  • Get help with your Huawei B612 Smart Hub
  • Get help with your Huawei Huawei B890 4G LTE Smart Hub

Getting started

  • TELUS Action with Google Home and Google Assistant
  • TELUS Alexa Skill explained

Getting started

  • Update a Mobility rate plan or add-on
  • Change your mobile phone number
  • Transfer your phone number to a new device or account
  • Call Control for mobile devices explained
  • TELUS IP Relay Service
  • TELUS Relay Service
  • 2-year term plan vs. Bring Your Own Device plan
  • TELUS Mobility rate plans and eligibility

Learning

  • VoLTE (Voice over LTE)
  • Conference calls on your mobile device
  • Call forwarding on your mobile device
  • Favourite numbers on your mobile device
  • Wi-Fi Calling for Apple and Android devices
  • Wi-Fi Calling FAQ
  • TELUS Call Display+ explained
  • Facebook on your mobile device
  • Enhanced 911 (e911)
  • Wireless Public Alerting FAQ

Troubleshooting

  • Troubleshoot: Can't make or receive phone calls

Getting started

  • Photo and video messaging
  • Useful iMessage information
  • Tips on Identifying Spam
  • Report a spam message
  • Message pricing
  • Group picture and video messaging
  • iMessage spam reporting

Learning

  • Determine the number of text messages sent and received
  • Send and receive text messages internationally
  • Android Next-Gen Messaging explained
  • Political campaign-related text messages

Troubleshooting

  • 3 steps to fix your text message issues
  • 3 steps to fix your picture & video message issues
  • iMessage de-registration
  • Fix your iMessage problems
  • Android Next-Gen Messaging deregistration

Interesting articles

  • Sending text messages to landlines no longer supported
  • Delete unwanted iMessages

Getting started

  • Getting started with your Prepaid mobility service
  • Problem with your credit check?
  • Interac top-up for Prepaid mobility
  • Credit card top-up for Prepaid mobility
  • Account voucher top-up for Prepaid mobility

Learning

  • Monitor Prepaid account activity
  • Prepaid top-ups: online, over the phone and in-store

Troubleshooting

  • Troubleshoot sending or receiving text messages on a Prepaid device
  • Troubleshoot data on a Prepaid mobile device

Getting started

  • Set-up and tips for travelling with your mobile device

Learning

  • Understanding how you will be charged while travelling
  • Make a call or send a text when travelling
  • Easy Roam: Frequently asked questions
  • Canada-US Plan: Frequently asked questions
  • Understanding roaming charges on your bill
  • Mobile network coverage for international travel

Troubleshooting

  • Troubleshoot mobile phone problems when travelling

Getting started

  • Set up mobile voicemail
  • Record and manage voicemail greetings on mobile devices
  • Retrieve your mobile voicemail messages
  • Select your mobile voicemail language
  • Instant Voicemail

Learning

  • Receive voicemails as text messages or emails
  • Visual voicemail for iPhone
  • Visual voicemail for Android

Troubleshooting

  • Change or reset your mobile voicemail password

Getting started

  • Activate mobility data
  • How to activate LTE on your mobile device
  • Activate email on a mobile device
  • Setting up email on your mobile device
  • Setting up TELUS Email on your mobile device or tablet
  • Find or connect to a TELUS Wi-Fi location
  • Data Manager step-by-step guide
  • FAQ: Data proration
  • Peace of Mind plans
  • Understanding the TELUS Family Discount

Learning

  • Track mobile data usage using My TELUS
  • Managing additional data charges
  • Adding Fast Passes and data top-ups
  • Turn your mobile device into a Wi-Fi hotspot
  • Local calling areas explained

Troubleshooting

  • Troubleshoot data problems
  • Troubleshoot data on a Prepaid mobile device
  • Prevent malware, viruses and Trojans on your mobile device
  • Troubleshoot mobile phone problems when travelling
  • Device backorder explained
  • About True North Affordability
  • Pre-order offer for Samsung Galaxy S20 5G, S20+ 5G and S20 Ultra 5G
  • Pre-order offer for Google Pixel 4 and 4 XL
  • Wireless Public Alerting explained
  • Identity theft and fraud
  • Unsolicited mobility calls and text messages
  • Mobility service updates
  • Special service numbers for mobile phones
  • CDMA network shut down
  • Huawei Mate 20 Pro, P20 and P20 Pro special offer
  • Pre-order the Samsung Galaxy Note9 before August 23, 2018 for some bonus perks
  • Information on redeeming your Google Pixel 3 gift with purchase
  • Information on claiming your LG G7 ThinQ gift
  • iPhone special offer terms and conditions
  • Special offer on Android devices
  • Pre-order offer for Samsung Galaxy Note10+
  • Pre-order offer for HUAWEI P30 Pro and P30
  • Information regarding electromagnetic radiation
  • New area code 367 in Quebec
  • New area code 428 in New Brunswick
  • Bonus gift with purchase of any Pixel smartphone
  • Information on redeeming your TCL 10 Pro TV
  • TELUS Fair Use Policy
  • Mobility Service Terms
  • Wi-Fi Calling terms and conditions
  • Drive+ Service Terms
  • Home Phone App 911 regulatory statement
  • TELUS Skill User Terms
  • TELUS Action for Google Assistant User Term
  • TELUS Fair Use Policy

Learning

  • Checklist for activations and renewals
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