Skip to content
  • Personal
  • Business
  • Health
  • Why TELUS
EN
ON
TELUS Logo
  • My TELUS
  • Support
  • Deals & Bundles
TELUS Logo
Support
Mobility
Data & usage
Activate email on a mobile device

Activate email on a mobile device

Select your device:

Android
Apple iPhone or iPad

Getting started

  • Activate your mobile device
  • Check your warranty
  • Mobility service terms
  • What is an eSIM voucher?

Learning

  • Device balances
  • Transfer your mobile number to another person
  • Replace your phone or swap your SIM card
  • Trade in your mobile phone
  • NFC Mobile Payments
  • Wellness Messenger Explained
  • TELUS Bring-It-Back explained
  • Install the My TELUS app
  • Bring Your Own Device (BYOD) activations: Frequently asked questions

Troubleshooting

  • Troubleshoot problems with your phone battery
  • Mobile phones and tablet repair
  • TELUS Device Care
  • TELUS Device Checkup app explained
  • Unlock your TELUS mobile device
  • Lost or stolen mobile device
  • Prevent malware, viruses and Trojans on your mobile device
  • End-of-life device repair

Interesting articles

  • Sonim XP8 device support

Troubleshooting

  • Mobile phones and tablet repair
  • Get help with your ALCATEL ONETOUCH Pop 8 LTE
  • Get help with your Apple iPad (5th generation)
  • Get help with your Apple iPad (6th generation)
  • Get help with your Apple iPad Mini 4
  • Get help with your Apple iPad Pro 9.7-inch
  • Get help with your Samsung Galaxy Tab A
  • Get help with your Apple Watch Series 3
  • Get help with your Apple Watch Series 4

Interesting articles

  • Samsung Galaxy Watch FAQ

Getting started

  • TELUS Drive+ explained

Learning

  • Set up data notifications for Drive+

Troubleshooting

  • Troubleshooting issues with TELUS Drive+

Getting started

  • TELUS Action with Google Home and Google Assistant
  • TELUS Alexa Skill explained

Getting started

  • Huawei E8372 mobile internet key
  • Set up your mobile hotspot

Troubleshooting

  • Get help with your ZTE MF279T Smart Hub
  • Get help with your ZTE MF288 Smart Hub
  • Get help with your Huawei B612 Smart Hub
  • Get help with your Huawei Huawei B890 4G LTE Smart Hub

Getting started

  • Update a Mobility rate plan or add-on
  • Change your mobile phone number
  • Transfer your mobile number to a new device
  • TELUS IP Relay Service
  • TELUS Relay Service
  • 2-year term plan vs. Bring Your Own Device plan
  • TELUS Mobility rate plans and eligibility

Learning

  • How to use VoLTE
  • Conference calls on your mobile device
  • Call forwarding on your mobile device
  • Favourite numbers on your mobile device
  • Wi-Fi Calling for Apple and Android devices
  • Wi-Fi Calling FAQ
  • TELUS Call Display+ explained
  • Facebook on your mobile device
  • Enhanced 911 (e911)
  • Wireless Public Alerting FAQ

Troubleshooting

  • Troubleshoot: Can't make or receive phone calls

Getting started

  • Photo and video messaging
  • Useful iMessage information
  • Tips on Identifying Spam
  • Report a spam message
  • Message pricing
  • Group picture and video messaging
  • iMessage spam reporting

Learning

  • Determine the number of text messages sent and received
  • Send and receive text messages internationally
  • Text with 911
  • Android Next-Gen Messaging explained
  • Political campaign-related text messages

Troubleshooting

  • 3 steps to fix your text message issues
  • 3 steps to fix your picture & video message issues
  • iMessage de-registration
  • Fix your iMessage problems

Interesting articles

  • Sending text messages to landlines no longer supported
  • Delete unwanted iMessages

Getting started

  • Getting started with your Prepaid mobility service
  • Failed credit check?
  • Interac top-up for Prepaid mobility
  • Credit card top-up for Prepaid mobility
  • Account voucher top-up for Prepaid mobility

Learning

  • Monitor Prepaid account activity
  • Prepaid top-ups: online, over the phone and in-store

Troubleshooting

  • Troubleshoot sending or receiving text messages on a Prepaid device
  • Troubleshoot data on a Prepaid mobile device

Getting started

  • Set-up and tips for travelling with your mobile device

Learning

  • Understanding how you will be charged while travelling
  • Make a call or send a text when travelling
  • Easy Roam: Frequently asked questions
  • Canada-US Plan: Frequently asked questions
  • Understanding roaming charges on your bill
  • Mobile network coverage for international travel

Troubleshooting

  • Troubleshoot mobile phone problems when travelling

Getting started

  • Set up mobile voicemail
  • Record and manage voicemail greetings on mobile devices
  • Retrieve your mobile voicemail messages
  • Select your mobile voicemail language
  • Instant Voicemail

Learning

  • Receive voicemails as text messages or emails
  • Visual voicemail for iPhone
  • Visual voicemail for Android

Troubleshooting

  • Change or reset your mobile voicemail password

Getting started

  • Activate mobility data
  • Activate LTE
  • Activate email on a mobile device
  • Setting up email on your mobile device
  • Setting up TELUS Email on your mobile device or tablet
  • Find or connect to a TELUS Wi-Fi location
  • Data Manager step-by-step guide
  • FAQ: Data proration
  • Peace of Mind plans
  • Understanding the TELUS Family Discount

Learning

  • Track mobile data usage using My TELUS
  • Managing additional data charges
  • Adding Fast Passes and data top-ups
  • Turn your mobile device into a Wi-Fi hotspot
  • Local calling areas explained

Troubleshooting

  • Troubleshoot data problems
  • Troubleshoot data on a Prepaid mobile device
  • Prevent malware, viruses and Trojans on your mobile device
  • Troubleshoot mobile phone problems when travelling
  • About True North Affordability
  • Pre-order offer for Samsung Galaxy S20 5G, S20+ 5G and S20 Ultra 5G
  • Pre-order offer for Google Pixel 4 and 4 XL
  • Wireless Public Alerting explained
  • Identity theft and fraud
  • Unsolicited mobility calls and text messages
  • Mobility service updates
  • Special service numbers for mobile phones
  • CDMA network shut down
  • Huawei Mate 20 Pro, P20 and P20 Pro special offer
  • Pre-order the Samsung Galaxy Note9 before August 23, 2018 for some bonus perks
  • Information on redeeming your Google Pixel 3 gift with purchase
  • Information on claiming your LG G7 ThinQ gift
  • iPhone special offer terms and conditions
  • Special offer on Android devices
  • Pre-order offer for Samsung Galaxy Note10+
  • Pre-order offer for HUAWEI P30 Pro and P30
  • Electromagnetic radiation
  • New area code 367 in Quebec
  • New area code 428 in New Brunswick
  • Bonus gift with purchase of any Pixel smartphone
  • TELUS Fair Use Policy
  • Mobility Service Terms
  • Wi-Fi Calling terms and conditions
  • Drive+ Service Terms
  • Home Phone App 911 regulatory statement
  • TELUS Skill User Terms
  • TELUS Action for Google Assistant User Term
  • The Wireless Code of Conduct

Learning

  • Checklist for activations and renewals
Contact support

Search Support

To help us improve this website, we'd love to hear your feedback. Tell us what you think.
About Us AccessibilityCareersWe Give Where We LivePolicies
SupportContact Us NeighbourhoodFind A Store User TermsService Terms
TELUS & CRTC Internet CodeInternet Code, SimplifiedTELUS & CRTC Wireless CodeWireless Code, SimplifiedPrivacy / CookiesSecurity
TELUS Digital TELUS International TELUS Partner SolutionsTELUS ProcurementTELUS WebmailTELUS Wise
TELUS Logo©2020 TELUS