Are your video cameras or doorbell cameras periodically disconnecting from your network? If yes, your home may not have the required bandwidth or signal strength for the device to operate consistently. Here are some tips on how to troubleshoot these connectivity issues.
Verify your camera is connected to a power source
Your cameras need to be connected to a power source in order to connect to your home’s Wi-Fi network. Please make sure to check if your camera is fully plugged in to rule out any issues related to power first.
Verify your internet speed
Your cameras need at least 2.5 Mbps of upload speed to operate consistently. If your bandwidth is too slow, contact your internet service provider to find out how to increase your upload speed. Learn more about internet plans from TELUS.
Reboot your router
If other devices connected to the same network are experiencing intermittent connectivity issues, it is likely there is a problem with your router. To resolve, try rebooting the router or contacting your internet service provider.
Verify the wireless connection
If a camera is connected to Wi-Fi and does not have a strong wireless connection, this may make it more prone to dropping off the network. This can happen if your camera is located far away from your wireless router or if there are several obstacles between the router and the device. Walls, floors, ceilings, or even large home appliances can all affect the Wi-Fi signal strength.
To resolve a poor wireless connection, reposition the router (or extender) closer to the camera. Even adjusting the positions by a few inches can help. If relocation is not an option, consider purchasing a wireless network extender to increase range. Learn more about TELUS Boost Wi-Fi.
Note: For devices connected to the router using an ethernet cable, try connecting the ethernet cable to another port or use a different ethernet cable.