Account voucher top-up for Prepaid mobility

How to use My Account or #123 to make a payment with a voucher PIN

You can make a payment to your TELUS Prepaid phone using a Prepaid Voucher PIN on your phone or online.

Use a Prepaid Voucher PIN online


  1. Log in to your TELUS account
  2. From the Overview tab, click Top up your account
  3. Select Top-Up PIN and enter the 12 digit PIN in the space provided
  4. Select Continue and wait for confirmation that your top-up was successful
  5. Use a Prepaid Voucher PIN with My Account app
  6. Log in to the TELUS My Account app
  7. Select Top-up
  8. Select Voucher
  9. Select Top-up account
  10. Enter the 12 digit PIN
  11. Select Top-up now
  12. Confirm details and submit

Use a Prepaid Voucher PIN with your phone


  1. Call #123
  2. Select 1 to top up and follow the prompts to enter the 12 digit PIN and wait for confirmation that your top-up was successful

Note: You may call 1-877-277-7745 from another device. You will need to enter your subscriber number and PIN before completing this process.


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