TELUS Home Assistant on the Alexa: Known issues
Recommendations for known issues with the TELUS Home Assistant
In this article
Additional known issues for the Amazon Alexa app
Below is a list of known issues with TELUS Home Assistant that we are working on resolving. If your issue is not covered below, please visit the Neighbourhood community to share your feedback for future improvements.
| Known issue | Recommendation |
|---|---|
| Sometimes commands appear to be slow in response. | We are continuing to work hard with Amazon to improve the speed of the commands. If you are experiencing extended slow response time, please try the following troubleshooting steps: 1. Check your internet connection as the speed relies on the stability of your Wi-Fi network. Please reboot your modem and router if the internet connection is slow or unstable. 2. Reboot your speaker if you have an Alexa device or quit and restart if you are using the Alexa app. (*To reboot the Alexa device, remove the power cable for a few seconds and then plug back in.) 3. Ensure your device is set up away from obstructions or other devices that would impede the microphone from receiving a command, and that the mute button for the mic is not switched on. |
| Issues with commands while in the Stingray Music, Youtube and Netflix apps on 4K boxes | TELUS Home Assistant does not currently support searching using voice in the Stingray Music, Netflix or YouTube app on 4K boxes. However, you can use the search command to find content on Live TV and On Demand. |
| Unable to tune to a Live TV channel while on On Demand content | Please repeat the command. Our teams are working hard to resolve this defect upon a future release |
| Direct play on TV | We are working with Amazon to improve and bring the best features to you. Unfortunately, at this time you will not be able to play the movie or content directly on the TV through voice. However, you can search for the content with voice, but for the final step you will have to use the remote to press the play button. |
| Search with movie or Series name on Alexa | With Alexa, you will have to say "series" after the series’ name and "movie" after the movie's name. For example, if you are searching for “Westworld,” you will say “search for Westworld series" and if you are searching for the movie “Jumanji,” you will say "search for Jumanji movie" |