BlackBerry legacy devices shutdown
Information on the discontinuation of legacy BlackBerry devices and support.
BlackBerry legacy device functionality is ending January 4, 2022.
In 2017, BlackBerry Limited committed to providing at least 2 more years of support for BB10 and at least 2 more years of BlackBerry network access for BBOS devices. BlackBerry Limited is now taking steps to decommission or terminate infrastructure services associated with devices running BlackBerry 7.1 OS and earlier, BlackBerry 10 and BlackBerry Playbook OS 2.1 and earlier.
This means, as of January 4, 2022, all legacy BlackBerry devices running BlackBerry software will no longer be functional on any carrier network, including TELUS. Your legacy BlackBerry device will no longer be able to support voice, data, SMS and/or 911 services.
To avoid any disruption in service, you will need to upgrade to a new device.
Here is a fullthat are affected.
We’re here to help: Contact us before January 4, 2022, to stay connected
We have some great options to help youso you don’t experience any service disruptions.
We'll help you find a device that you are comfortable with and suits your needs and budget.
Visit a TELUS retail store
Come and see us in person, at one of our retail stores.
Note: You can use our map to locate the nearest TELUS store.
When you visit the store, one of our experts will help you find a compatible device that will suit your requirements and budget. From flip phones to smartphones, we have devices to suit every need.
Log in to your My TELUS account and see what device offers are available to you. Visit telus.com/mytelus
Log in to your My TELUS account and see what device offers are available to you. Visit.
Call us at 1-866-558-2273 or *611 on your TELUS Mobility phone.