Our Move Specialists are always here to help with any questions or info you need with your move.
How TELUS Smart Move makes a smooth move
Learn about your installation options You have the choice of our techs guiding you through a virtual install from outside your new home or we can visit you in-person.
You have the choice of our techs guiding you through a virtual install from outside your new home or we can visit you in-person.
Get answers to all your moving questions Give us at least 2 weeks notice and we’ll make sure you don’t miss a beat. Plus there’s never any fees to move your TELUS services.
Give us at least 2 weeks notice and we’ll make sure you don’t miss a beat. Plus there’s never any fees to move your TELUS services.
When are you moving?
2+ weeks from now
In 2 weeks or less
I’ve already moved
Move the Smart way.
Call us to schedule your moving day. To ensure uninterrupted service, please call at least 2 weeks in advance.
Have this information ready when you call:
TELUS account number (Where to find your account number)
Your account PIN
One of the following:
Your date of birth, or
The last 3 digits of your Drivers Licence or Social Insurance Number.
Contact number during your move
Full address of where you're moving from and to (for rural addresses, please supply the rural civic or legal land description and/or the lot block and plan)
Preferred disconnection and connection dates
Tips for a successful, low-stress move
We know moving can be difficult. So we created a general moving checklist to make sure you’re completely prepared to move, and don’t forget anything.
Featured offers for your new home
Protect your new home like never before
Check on deliveries and even unlock your front door for the courier from your phone
3 year term when you move your existing TELUS home services or when you sign up with a new TELUS internet subscription
Save $30 a month when you add Optik TV
Binge great entertainment at an unbelievable price when you add Optik TV and recontract your TELUS internet plan on a 2-year term.
Streaming comes included with Optik. Build the package you want and get streaming services (like Netflix or Crave + Movies + HBO and Prime Video) with live TV all for one price.
Get Amazon Prime included. With an Amazon Prime membership, you get the best of shopping and entertainment, with free shipping on millions of products.
Earn great rewards with TELUS Rewards™
Earn points and redeem them for Video on Demand credits, TELUS bill credits, the latest tech and more.
Babylon by TELUS Health
Don’t have a family doctor or need to see one right away? Download the Babylon by TELUS Health app to see a local doctor right from your phone.
Get $50 to bring your friends to TELUS
Refer family and friends, and each product they sign up for earns you a $50 bill credit (including taxes) up to $200 in total3. And they’ll get a $50 credit too.