Move your TELUS Home Services

Moving day now has a whole new set of challenges and we know your TELUS Home Services are more important than ever before. You need to stay connected and we’re here to help. Call to schedule your moving day.

Your TELUS moving experience

Moving with TELUS is easy

Our Moves specialist is here to help make your move as smooth as possible. They just need some information to get started.

Have this information ready when you call:

  • TELUS account number (Where to find your account number)

  • Your account PIN

  • One of the following:

    • Your date of birth, or

    • The last 3 digits of your Drivers Licence or Social Insurance Number.

  • Contact number during your move

  • Full address of where you're moving from and to (for rural addresses, please supply the rural civic or legal land description and/or the lot block and plan)

  • Preferred disconnection and connection dates


Protect your territory like never before

Get 3 months of SmartHome Security for $0 on a 3-year term when you move your existing TELUS home services or when you sign up with a new TELUS Internet subscription.

Tips for a successful move

TELUS moving checklist

We know moving can be difficult so we created a general moving checklist with tips to ensure you’re prepared to move, and don’t forget anything.

Moving FAQ