No, there's no fee to move your home services.

Yes, your number remains the same.

*Due to certain circumstances, we may require a change in home phone number like out of province or new area.

The earlier you book your TELUS moving date, the greater the flexibility you have selecting a specific moving day. Call us to reschedule.

Call 1-855-233-2301

Yes, talk to an agent before you move to learn more about new home services you can enjoy.

Call 1-855-233-2301

Call TELUS to change or cancel the rental equipment at 310-2255. If your billing address is not the address where you would like the return instructions to be delivered, please inform the representative.

You will receive return instructions & a postage-paid return waybill within 1-3 business days.

Once you have received the return waybill from TELUS, securely pack the equipment in a box of your choice. Don’t forget to include accessories such as remotes and cables.

For Smart Home Security Products, please visit here.

If you have not received the return kit within 5 business days, please call us at 604-310-2255 to have the return kit resent.

If your rental equipment is not received within 28 days from cancellation, the equipment replacement charges will be applied to your bill. The charges will be credited back when the equipment is returned.

TELUS works with a 3rd party data provider to identify households that are likely to be moving by collecting information such as street address and partial postal code from carefully selected public sources and overlaying with real estate listing information. Data is aggregated and no personally identifiable information is collected. We ensure that our partners only provide us with information that meet the highest standards of Canadian Privacy regulations. This data will only be used for the purposes of marketing TELUS products and services. Please refer to our TELUS Privacy link below for additional information on our data handling practices and who to contact if you have any concerns or want to unsubscribe from our marketing lists.

Environics Analytics is the only analytics firm in Canada to offer a broad range of privacy compliant, consumer and business databases. They are based in Toronto, Ontario and have been in business for 17 years.

Environics Analytics' (“EA”) primary business is to provide marketing data to clients in Canada and the U.S. The data products that EA creates, uses and shares with clients are anonymized data. We do not collect, use or disclose any personally identifiable information (PII) in the creation of these data products. EA adheres to strict privacy principles. EA values and adheres to a comprehensive set of tools that enable EA to be an active member of the privacy compliance community.

Environics data is fully privacy compliant. Privacy, compliance, and data governance are taken very seriously, and they have SOC certification from the American Institute of Certified Public Accountants (AICPA). We only use data as inputs in our product development that are 100 percent privacy compliant. Any personal information provided to us by clients is used solely for the purposes of their business and is kept in client-specific firewalled locations in secured data centres.

Please visit https://www.telus.com/en/about/privacy/faqs.