Call TELUS to change or cancel the rental equipment at 1-855-233-2301
Returning your package is easy.
Package your equipment
Package your equipment (either the original box or another appropriately sized box). Don’t forget to include accessories such as remotes and cables.
Include a copy of the first page of your recent TELUS bill in the box to verify the following information:
First and last name of account holder
Telephone number associated with the account
Your account number (This information can be found in the header section of your TELUS bill.)
Service address of account holder
Note: We are not able to process the return without this information.
- Take your package to Canada Post
Visit your nearest Canada Post outlet and let the representative know that you're returning equipment to TELUS and quote the return ID number PR142924.
Rest assured, there will be no cost to you and Canada Post will print the label and unique waybill number for your box.
- Track your package until it gets to TELUS You are responsible for the returned products until they have been received by TELUS. Please ensure that you save your prepaid waybill number so you can track it on the Canada Post website.
**Alternatively you can generate, download, and print the waybill from the Canada Post website at your convenience by clicking here
For Smart Home Security Products, please visit here: https://www.telus.com/en/bc/support/article/move-home-services?intcmp=van_move.