Trade-In and Bring-It-Back device returns.
Now you can get a bill credit when you return an existing device to TELUS. If you have a Bring-It-Back™ amount owing, select the Bring-It-Back™ option. If you own your device outright, you can select the Trade-In option. If you’re unsure about your device status, you can always check the My TELUS app.
Choose your device return option.
Trade in your device.
Since you already own your device, you can use our estimator to determine its value and choose to continue your return in store or online. Learn how to get started below.
Step 1: Get your estimate and prepare your existing device.
Using our tool below, you can see how much your credit would be when you trade in your device. Please note that a TELUS representative will also confirm your device credit either in store, or if you choose to ship your device to us.
Please answer a few questions to get an estimate based on the condition of your device.
Step 2: Set up your new device and prepare to trade in your existing one.
Once you’ve selected and set up your new device online, please make sure your existing device is ready to be traded in. If your device is damaged and you have extended warranty, you can submit a claim to have it repaired before you trade it in. If your device is not under extended warranty, you can maximize its value by having it repaired through Mobile Klinik.
Step 3: Get a return label for online Trade-In, or take your existing device to a store.
We’ll email you a return label if you’ve selected the online Trade-In option. You can also choose to trade in your device at a TELUS store. For both options, please make sure your existing device is in good working condition. You should also backup and save your personal information and restore your device to its factory settings.
Step 4: Track your return status.
Use the My TELUS app to conveniently track the return process, including the confirmed credit amount for your existing device.
Step 5: Get your credit.
Once your existing device has been received and the value confirmed, you’ll see your credit applied to the next bill.
Trade in your device online or in store.
Browse through the latest devices to find the one you’d like to upgrade to. Once you have set up your new device, you can begin the online Trade-In process for your existing one.
Trade-In special offers
Trade-In and deals are available in-store only.
Get Galaxy Z Flip3 5G for $14.86 per month with Bring-it-Back and Trade-In.
Offer available in-store only. Designed to flex with any lifestyle.
Enjoy a new iPhone 12 from $0 per month.
For a limited time only, get iPhone 12 for $0 a month with Bring‑It‑Back™️ and when you trade in an iPhone XS or newer.
It's time to save at least $100 on a new Apple Watch.
Trade in any Apple Watch Series 3 or newer and we’ll top up $100 to your trade in credit.
We’re connecting Canadians with our Mobility for Good program.
Mobility for Good provides your donated phones and data plans to youth transitioning out of foster care, giving them the tools they need to succeed. Let’s make the future friendly.