Check out what’s new with prepaid.

TELUS requires all prepaid clients to maintain a rate plan.

Pay-per-use rates

Please note that pay-per-use rates are only available to customers who have a rate plan. Pay-per-use rates are different depending on the rate plan you are on.

These are the new pay-per-use rates that apply to you once you exceed your rate plan allotment (this does not apply to customers with $150+ balance):

Voice & Data

Voice

  1. Local airtime: $0.60 per minute
  2. Long distance within Canada or Canada to US: $0.60 local airtime + $0.60 per minute long distance = $1.20 per minute

Data

  1. $2 per MB

Messaging

Text, picture, and video messaging within Canada

  1. $0.50 per outgoing
  2. $0.50 per incoming

Text, picture, and video messaging from Canada to US & International

  1. $0.50 per outgoing
  2. $0.50 per incoming

Get a plan

You can do it one of two ways:

Your questions answered

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In order to maintain our current network, IVR, Self-serve and call center experience. We also want to continue to be the leader in the prepaid space.

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TELUS requires all prepaid clients that have a balance at or greater than $150 to maintain a rate plan. Clients that already have a rate plan will continue to keep their Rate plan. Clients that do not have a rate plan will have a $10 rate plan added to their account.

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Since balances are non-refundable, we want clients to ensure they use their services. TELUS recognizes that clients top-up each month to ensure their balance does not expire, and we want to ensure clients use their existing balance without having to top-up anymore. The benefit to you is that you can use your existing balance to keep your services without worrying about your balance expiring.

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You may have purchased voucher PINs previously that you may want to use to add to your account balance, since they’re non-refundable. If you have a rate plan that auto-renews every 30 days, you do not need to top up to extend your remaining balance expiry date.

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As long as your rate plan continues to auto-renew every 30 days, your remaining balance will not expire. If your balance reaches $0, you are required to top-up to maintain your services. You are still required to maintain a rate plan when your balance drops below $150.

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  • If you choose your own rate plan before reaching $150, you will not receive the $10 rate plan.

  • If you receive the $10 rate plan, you can update your rate plan selection by going to self-serve. You may choose any rate plan to maintain service.

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  • You must maintain a rate plan to have prepaid service. You can remove the $10 rate plan and choose a different rate plan. If you do not choose a different rate plan, the $10 rate plan will be re-added to your account.

  • If your balance drops below $150, you are still required to maintain a rate plan. If you choose to remove all rate plans from your account you will not have service and you must top-up to ensure your balance does not expire.

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  • You may use your account balance to purchase a new device. You can call client care and order a new device.

  • You may transfer your balance to another TELUS Prepaid client

  • You may use your balance to purchase a different rate plan.

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Prepaid account balance amounts are non-refundable as per TELUS Service Terms and Conditions.

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TELUS recognizes that you may want to keep your balance and use it towards other services (such as purchasing a new device or transferring to another account). You have the option to remove your automatic top-up service in self-serve at any time.

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TELUS will not prevent you from topping up your account with Voucher PINs. Voucher PINs are non-refundable.

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  • As long as you have a 30 day rate plan that auto-renews every 30 days your balance will not expire and you do not need to top up to avoid your balance expiring.