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COVID-19:Learn how we’re supporting communities and helping Canadians stay connected.
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TELUS. Let's make the future friendly.
COVID-19:Learn how we’re supporting communities and helping Canadians stay connected.
Support
Mobility support

Mobility support

For help with your phone, smartwatch, tablet & plan

Here are our suggested articles to help you quickly

Help getting started with your new phone

Changing your plan & adding on features

Transferring ownership of your number

Check your order status

View our return policy

Updating your address & other account changes

Set up a payment arrangement plan

Blocking unwanted robo-calls

Repairing your phone or tablet

  • Devices
  • Features & service
  • Data & usage
  • Alerts
  • Service terms
  • Help getting started

Browse by device

Access device-specific interactive tutorials, known issues, support topics, and warranty information.

Go to my device

Browse by popular device

iPhone 8
Galaxy A5 (2017)
Galaxy S8
iPhone X

Here you can browse all of our articles

Getting started

  • Activate your mobile device
  • Check your warranty
  • Mobility service terms
  • What is an eSIM voucher?

Learning

  • Device balances
  • Transfer your mobile number to another person
  • Replace your phone or change a SIM card
  • Trade in your mobile phone
  • NFC Mobile Payments

Troubleshooting

  • Troubleshoot problems with your phone battery
  • Mobile phone, tablet and smartwatch repair options during COVID-19
  • TELUS Device Care
  • TELUS Device Checkup app explained
  • Unlock your TELUS mobile device

Interesting articles

  • Warranty & repair information for mobile phones, tablets, smartwatches & hotspots
  • TELUS Bring-It-Back™ explained
  • How to keep a Bring-It-Back™ device
  • How to return a Bring-It-Back™ device
  • Preparing for trade-in or returning your Bring-It-Back™ device

Getting started

  • Set up your smartwatch

Learning

  • Smartwatch FAQ
  • Samsung Galaxy Watch FAQ

Troubleshooting

  • Mobile phone, tablet and smartwatch repair options during COVID-19

Getting started

  • Huawei E8372 mobile internet key
  • Set up your mobile hotspot

Troubleshooting

  • Get help with your ZTE MF279T Smart Hub
  • Get help with your ZTE MF288 Smart Hub
  • Get help with your Huawei B612 Smart Hub
  • Get help with your Huawei Huawei B890 4G LTE Smart Hub

Getting started

  • TELUS Action with Google Home and Google Assistant
  • TELUS Alexa Skill

Getting started

  • TELUS Track+ explained

Learning

  • Samsung Galaxy Watch FAQ

Troubleshooting

  • Troubleshooting your TELUS Track+
  • Mobile phone, tablet and smartwatch repair options during COVID-19

View related products & services

  • Account & Billing support
  • Drive+ support

Learn about accessibility at TELUS

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We acknowledge that our work spans many Territories and Treaty areas and that our head office is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and Sel̓íl̓witulh (Tsleil-Waututh) Nations. We are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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We acknowledge that our work spans many Territories and Treaty areas and that our head office is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and Sel̓íl̓witulh (Tsleil-Waututh) Nations. We are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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