Understanding your Espace Client (Quebec only)
What is Espace client?
Your Espace client lets you manage your accounts for residential services. This portal lets you see your Internet data use, access your Norton security solution, change the channels in your OPTIK TV package, and even recommend TELUS residential services to friends and family. Espace client also gives you online access to your bill and service contract and lets you make individual payments or sign up for pre-authorized debits in just a few clicks! Also, if you are an Internet or Télé OPTIK customer, you can participate in the TELUS Privilege rewards program through your Espace client.
It’s a practical and efficient way to manage your TELUS residential services account.
How do I sign up for Espace client?
To register, go toand click on Sign up for Espace client.
You will need a valid email address and the 10-digit customer account number found in the upper right corner of your monthly TELUS bill.
If I’m already a member of TELUS Privilege, do I still have to sign up for Espace client?
No. Since you’re a member of TELUS Privilege, your Espace client has already been made!
You can log in now using your TELUS Privilege credentials. If you are also already signed up for e-billing, this feature is now integrated into the new Espace client.
How do I update my email address?
If you change your email address, remember to update your Espace client profile in order to receive notices and information about your online services.
This will also enable you to recover your password if you forget it.
- Log in to your Espace client at .
- Click on the My Profile tab, then the Modify button to the right of your email address.
- Enter your new email address and your password, then click Save.
- A confirmation email will be sent to your new email address.
You will now be able to use the new email address next time you log in to Espace client.
Can I manage more than one account in Espace client?
Yes, you can have more than one residential services account connected to your Espace client profile. Unfortunately, it is still not possible to add other accounts yourself online. If you want to manage all of your accounts online, contact our customer service at 310-1212 and an agent will add your other accounts for you.
I’m signed up but I haven’t received an activation email.
When you sign up for Espace client online, you will be sent an activation email confirming your email address and enabling you to activate your account.
If you haven’t received this email, try the following.
First check your junk email folder to make sure it wasn’t filtered out by mistake.
If you still can’t find your activation email in your inbox or junk folder, contact customer service so we can send you a new one.
I can’t sign in to my Espace client.
There could be a number of reasons why you can’t log in to Espace client.
Consolidating multiple Espace client credentials (residential services) and My Account (Mobility)
To improve service, it is now possible to access the self-serve Espace client (residential services) and My Account (Mobility) portals using just one user name and password.
However, a migration process may be necessary to connect your residential and Mobility accounts. In this case, you need to have your username and password on hand for both portals to authenticate your identification and be able to complete the migration.
- Go to the Espace client login page (residential services) .
- Sign in using your usual username.
- Enter the password you use to log in to Espace client (residential services).
- Enter the password you use to log in to My Account (Mobility).
- Now enter the new password that you will use to log in to both TELUS portals.
- If you haven’t done so already, you will have to choose a security question and answer.
Once you have completed these steps, you will receive a confirmation email confirming that you can now access your residential and Mobility accounts using the same username and password.
Your account hasn’t been activated
If this is your first time logging in, make sure your account has been activated. Following your registration, you received a confirmation email that you need to enter to activate your Espace client.
Forgotten email address
If you are unsure of or have forgotten your email address, go toand click Forgot? to the right of the Email field. Enter your identifying information and answer your security question. You will then see the email address used for your Espace client.
If you are unsure of or have forgotten your password, go toand click Forgot? to the right of the Email field. Enter the email address used to log in to your Espace client and answer your security question. You will receive an email with a temporary password that you can use to log in. Once logged in, you will have to enter a new password. If you are still unable to log in, please contact us by chat or by phone at 310-1212.
Why do I have to provide personal information when I register?
When you register for Espace client, you will be asked to provide some information, like your TELUS account number and date of birth. This information allows us to make sure that your Espace client is connected to your TELUS account and that you are indeed the account holder.
This way, we can ensure that your account information is kept confidential and prevent any unauthorized persons from attempting to create an account in your name. Your information is sent to TELUS via a secure connection according to industry standards.
Why are we consolidating your Espace client (residential services) and My Account (Mobility) credentials?
To better serve you, TELUS is happy to announce a new solution that lets you use the same credentials for wireline and mobile services. From now on, you can use the same username and password to access the TELUS self-serve Espace client (residential services) and My Account (Mobility) portals.
I'm a new residential services customer, but I already have a Mobility account. How can I link it with my new Espace client account?
Before you get started, have your residential services bill on hand, as you may be asked for certain items of information on the bill.
- Go to the Espace client login page (residential services) at www.telusquebec.com/moncompte.
- Log in using your My Account (Mobility) credentials.
- Enter your residential account number. You can find this number in the upper right corner of your bill.
- Follow the on-screen prompts to add your residential account to your TELUS account credentials.
I am a new Mobility customer but I already have an Espace client account. How can I link it with my new Mobility account?
Have your Mobility bill on hand, as you may be asked for certain items of information on the bill.
- Go to the My Account (Mobility) login page at .
- Log in using your Espace client (residential services) credentials.
- Enter your Mobility account number. You can find this number in the upper left corner of your bill.
- Follow the on-screen prompts steps to add your Mobility account to your TELUS account credentials.