Reset the Pik TV app

If you cannot launch the Pik TV Media box, reset the Pik TV app with the following steps:

1. Go to the Android TV Home Screen

2. Select Settings > Apps > Pik TV
   

3. Navigate to Apps
   

4. Select Pik TV
   

5. Select Clear data
   

6. Launch Pik TV and enter your login credentials
   

Note: By cleaning your Pik TV data, you are resetting the app.

If the Pik TV app on Apple TV is unresponsive you can force close the Pik TV app by doing the following:

• Double-click the TV button on the Siri remote
• Swipe to the right on the trackpad to find the app you wish to force close
• Swipe up on the trackpad to force the app to close
• You can now re-launch the Pik TV app

If the Pik TV app on your iOS device (smartphone or tablet) is unresponsive you can force close the Pik TV app by doing the following:

• Double-click the home button
• Swipe to the right or left on the screen to find the app you wish to force close
• Swipe up on the screen to force the selected app to close
• You can now re-launch the Pik TV app