New area code 368 in Alberta

Information on the new Alberta area code

New area code 368 in Alberta


As demand for telecommunications services in Alberta continues to grow, a new area code will be added to ensure adequate availability of telephone numbers. The geographic region currently covered by area codes 403, 587, 780, and 825 will see the addition of a fifth area code, 368, on May 15, 2021.

Notes:

  • The new area code will be 368, and will only be assigned to new telephone numbers
  • Anyone who already has a number with area code 403, 587, 780 or 825 will keep the same number
  • The geographic boundaries that govern long distance will not change
  • Special numbers like 9-1-1 will still be dialed using 3 digits

Frequently asked questions


What is the new area code in the 403, 587, 780 and 825 areas?
The 368 area code will be introduced gradually in the region currently served by 403, 587, 780 and 825 in Alberta with an overlay method.

When will the new area code be introduced?
The new area code will be introduced starting May 15, 2021.

Will current phone numbers change?
No. Your current phone number will not change.

Will local and long distance calls be affected?
No. Local and long-distance calling will continue to be dialed in the same manner. For long distance calling continue to enter 1 followed by the 10 digit number.

Will all new numbers after May 15, 2021 have the new area code?
No. Numbers will continue to be assigned with area codes 403, 587, 780, and 825 until there are none left.

When will it be possible for businesses to reserve new numbers in area code 368?
The Canadian Numbering Administrator (CNA) will assign blocks of new numbers to telecommunications carriers only when all numbers in the existing area codes have run out. This could be long after the May 15, 2021 new area code launch date, and will vary by area and telecommunications provider.

Numbers with new area code 368 will only become available for reservation to customers after such numbers have been assigned to a telecommunications provider.

Who is responsible for the introduction of new area codes in Canada?
These measures are the result of decisions by the Canadian Radio-Television and Telecommunications Commission (CRTC). Local telecommunications providers are responsible for implementing the changes.

What is the "overlay method"?
The overlay method simply involves adding a new area code to the geographic region served by existing area codes. The multiple area codes will co-exist, providing for a substantial increase in available telephone numbers in the region without affecting existing 10 digits numbers. With the overlay method, calls to telephone numbers with a 368 area code will be either local or long distance calling. It is important to configure equipment properly to ensure calls will be completed.

Is it common to introduce new area codes to ensure there is no shortage of available telephone numbers?
Yes. Most regions in Canada require multiple area codes to accommodate demand for telephone numbers. Just as Alberta has 4 area codes today, adding a fifth area code will provide a substantial increase in available telephone numbers.

Should business CPE systems be programmed with the new area code?
Depending on the CPE used, programming may be required to accommodate incoming and outgoing calls accordingly prior to May 15, 2021. This will ensure that you are able to make and receive calls without any interruption.

If you would like to open a billable MAC order to get TELUS to perform the programming changes for you, please contact us at 1-877-520-1212. If your CPE system is fully managed by TELUS, we will be proactively working on this programming change and there is no additional charge.


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