Skip to content
COVID-19: Updates affecting customer service, roaming, data overages, and store closures
  • Personal
  • Business
  • Health
  • Why TELUS
EN
MB
TELUS Logo
  • My TELUS
  • Support
  • Deals & Bundles
TELUS Logo
COVID-19: Updates affecting customer service, roaming, data overages, and store closures
Support
Service terms
My TELUS & billing
General terms for Home services

General terms for Home services

View the general terms and conditions for TELUS wired products and services

Terms and Conditions (PDF)

Related articles

  • TELUS Rewards Program terms and conditions
  • TELUS Rewards FAQ
  • Automatic account withdrawals – terms of service
  • Service terms for the mobile and home services bonus data offer
  • Regulated Service Terms (Tariff)

Did this article solve your problem?

  • Drive+ Service Terms
  • Home Phone App 911 regulatory statement
  • Mobility Service Terms
  • Wi-Fi Calling terms and conditions
  • TELUS Fair Use Policy
  • TELUS Action for Google Assistant User Term
  • TELUS Home Assistant Action for Google Assistant User Terms
  • Things to know about cancelling TELUS
  • Optik TV, Pik TV and Mascon TV Service Terms
  • Satellite TV Service Terms
  • Terms and conditions for Internet and TV deals and bundles
  • Optik TV service programming and rate updates
  • Pik TV service programming and rate updates
  • Satellite TV service programming and rate updates
  • TELUS Skill User Terms
  • Terms and conditions for Internet and TV deals and bundles
  • Internet Access Service Terms
  • TELUS HSIA Security Measures Policy
  • Internet service and rate updates
  • The Internet Code of Conduct
  • Unregulated Local Telephone Service Terms
  • TELUS Long Distance Service Terms
  • Home phone service rate updates
  • TELUS Rewards Program terms and conditions
  • TELUS Rewards FAQ
  • General terms for Home services
  • Automatic account withdrawals – terms of service
  • Service terms for the mobile and home services bonus data offer
  • Regulated Service Terms (Tariff)
  • How to escalate your concern
  • TELUS Boost Wi-Fi Easy Payment Terms and Conditions
  • View and download Customer Service Agreements in My TELUS
  • SmartHome Security equipment ownership policy
  • TELUS Home Security & Safety Service Terms
  • TELUS Rewards contest to win Huawei P30 Pro
  • Contest to win Lea Salonga concert and VIP meet-and-greet packages
  • 2020 TELUS Holiday Giveaway Instagram contest
  • Nakiska Ski Resort Social Contest
  • Contest rules to win 2019 Calgary Stampeders game tickets and a Google Nest Hub
  • 2019 Hamilton Tiger-Cats pre-game day social media contest
  • 2019 contest to win Ottawa REDBLACKS game tickets
  • 2019 social contest to win Calgary Hitmen home opener tickets
  • Contest rules to win 2019 BC Lions game tickets and a Google Nest Hub
  • Calgary Flames home opener social contest 2019
  • Ottawa 67’s home opener social contest 2019
  • Brandon Wheat Kings home opener social contest
  • Contest to win 2019 Hamilton Tiger-Cats game tickets and a Google Nest Hub
  • Contest to win 2019 BC Lions game tickets and a Google Nest Hub
  • Contest to win 2019 Calgary Stampeders game tickets and a Google Nest Hub
  • Contest to win 2019 Ottawa REDBLACKS game tickets and a Google Nest Hub
  • Contest to win 2019 Edmonton Eskimos game tickets and a Google Nest Hub
  • 2018 TELUS First 1000 Facebook Contest
  • 2018 TELUS Tech Drop 1 Facebook Contest
  • 2018 Fan of the Game Facebook Contest
  • 2018 TELUS Jersey Cannon Facebook Contest (REDBLACKS)
  • 2018 TELUS Jersey Cannon Facebook Contest (Stampeders)
  • Contest to win 2019 BC Lions Season Tickets
  • Contest to win 2019 Edmonton Eskimos Season Tickets
  • Contest to win 2019 Hamilton Tiger-Cats Season Tickets
  • Contest to win 2019 REDBLACKS Season Tickets
  • Contest to win CFL game tickets
  • Hotel Transylvania 3 watch & win contest rules
  • Ready Player One watch & win contest rules
  • 2020 TELUS World Juniors THE CODE Social Contest
  • 2019 TELUS World Juniors Jersey Cannon Facebook Contest
  • 2019 TELUS World Juniors Ultimate Fan Facebook Contest
  • 2019 TELUS World Juniors Tech Drop 1 Facebook Contest
  • 2019 TELUS World Juniors First 1000 Facebook Contest
  • 2019 TELUS x Connected Moments Contest
  • 2019 TELUS Ultimate 67’s Fan Social Contest
  • 2019 TELUS Ultimate Giants Fan Social Contest
  • 2019 TELUS Cup Contest - East
  • 2019 TELUS Cup Contest - West
  • 2019 TELUS Ultimate Flames Fan Social Contest
  • Touchdown Atlantic | Fan of the Game Social Contest
  • Touchdown Atlantic | Pre-Game Social Contest
  • Red Deer Rebels Home Opener Social Contest 2019
  • Edmonton Eskimos | Pre-Game Day Social Contest
  • Contest to win one of five Apple iPhone 11 Pro Max and an opportunity to win a $2,500 TELUS charity donation
  • Contest to win one of five 55" Samsung 4K HDR Smart TV and an opportunity to win a $2,500 TELUS charity donation
  • Contest to win one of eight pairs of Calgary Flames game day tickets and an opportunity to win a $2,500 TELUS charity donation
  • Contest to win one of two New Year’s VIP Vacation Packages to the Big White Ski Resort and an opportunity to win a $2,500 TELUS charity donation
  • Contest to win one of three TELUS SmartHome Security Control Package worth $1,100 for 12 months and an opportunity to win a $2,500 TELUS charity donation
  • Contest to win one of three TELUS LivingWell Companion Go subscription (device included) at $0 for 6 months and an opportunity to win a $2,500 TELUS charity donation
  • 2020 BC Lions Season Tickets TELUS Social Contest
  • 2020 Ottawa REDBLACKS Season Tickets TELUS Social Contest
  • 2020 Calgary Stampeders Season Tickets TELUS Social Contest
  • 2020 Edmonton Eskimos Season Seats TELUS Social Contest
  • 2020 Hamilton Tiger-Cats Season Tickets TELUS Social Contest
  • Calgary Flames Social Contest November 2019
  • Brandon Wheat Kings Social Contest November 2019
  • Calgary Hitmen Social Contest November 2019
  • Ottawa 67’s Social Contest November 2019
  • Red Deer Rebels Social Contest
  • Calgary Roughnecks Home Opener Social Contest
  • Contest to win 1 of 25 pairs of Ski Lift Tickets for Whistler Blackcomb
  • Contest to win 1 of 25 pairs of Ski Lift Tickets for the Resorts of the Canadian Rockies
  • 2020 IIHF World Junior Championship
  • Contest to win 1 of 5 55" Samsung 4K HDR Smart TV and an opportunity to win a $1,000 TELUS charity donation
  • Contest to win 1 of 5 Apple iPads (7th Generation) and an opportunity to win a $1,000 TELUS charity donation
  • Contest to win 1 of 6 pairs of Calgary Flames game day tickets and an opportunity to win a $1,000 TELUS charity donation
  • Contest to win 1 of 5 Google Pixel 4 XL and an opportunity to win a $1,000 TELUS charity donation
  • Contest to win 1 of 5 Nintendo Switch Gaming Consoles and an opportunity to win a $1,000 TELUS charity donation
  • 2020 TELUS x Big White VIP Experience Contest
  • Contest to win one of five $100 Fruiticana Gift Cards (Surrey, BC)
Contact support

Search Support

To help us improve this website, we'd love to hear your feedback. Tell us what you think.
About Us AccessibilityCareersWe Give Where We LivePolicies
SupportContact Us NeighbourhoodFind A Store User TermsService Terms
TELUS & CRTC Internet CodeInternet Code, SimplifiedTELUS & CRTC Wireless CodeWireless Code, SimplifiedPrivacy / CookiesSecurity
TELUS Digital TELUS International TELUS Partner SolutionsTELUS ProcurementTELUS WebmailTELUS Wise
TELUS Logo©2020 TELUS