Mobility service terms
Details about Anytime Upgrades
You can replace or upgrade your TELUS mobile device at a discounted price at any time during your service term.
Whether you need to replace your damaged phone or smartphone, or simply want to upgrade to that latest and greatest model, the Anytime Upgrades program is tailor made for you.
- The device discount you originally received when your service term began.
- The number of months remaining on your service term.
You must meet the following criteria to be eligible for the Anytime Upgrades program:
- On a TELUS Postpaid account
- Credit qualified
- Not on the Credit Limit Program
- Up to date with payments to your account
You can use one of the following methods to purchase a new device with Anytime Upgrades.
to your account to view your offers.
Visit a TELUS Product Care Centre. Use our to find the closest location.
Note: In most cases, you can charge your Device Balance to your TELUS account. Some locations require full payment of your Device Balance when you upgrade your device. Contact your closest location for details.
Service term obligations (pre-November 21, 2010)
If you signed your service term before November 21, 2010:
|Upgrading your mobile device||The Anytime Upgrades program now makes it possible for you to upgrade at any time in your service term using the Device Balance.|
|Changing your rate plan|| Your rate plan and number of included minutes are guaranteed for the duration of your service term. However, you can change your rate plan two times per calendar year at no charge. A $10 admin fee is applied for each additional change per year. You may see proration on your invoice if the rate plan changed on a date other than your last bill cycle date. |
As of November 23, 2009, if you subscribe to a data service with an email feature and cancel that service within the first 12 months of a 36 month service term, a cancellation charge of $200 will apply.
|Cancelling your service term||If you cancel your service term you will be subject to a cancellation fee. The fee is $20 per month for each remaining month on your service term with a maximum of $400 and a minimum of $100.|
|Calculate your cancellation fee|| Mary signed a three year service term and received a $450 discount on a BlackBerry Bold 9900. Mary wants to cancel her service term and has 17 months remaining. What does Mary pay to cancel her service term? |
Service term obligations (post-November 21, 2010)
If you signed your service term after November 21, 2010:
|Upgrading your mobile device||The Anytime Upgrades program now makes it possible for you to upgrade at any time during your service term by paying off your remaining Device Balance.|
|Changing your rate plan||If you signed up for a service commitment with a minimum rate plan, you can change your rate plan midway through your service term for no charge so long as your new rate plan meets the requirements of your service commitment. You can change your rate plan two times per calendar year. If you change your rate plan to one that does not meet your service commitment criteria, you will incur a charge equal to half your device balance at the time of rate plan change. Your device balance will also be halved and your monthly credit amount adjusted accordingly.|
If your service term start date is between November 21, 2010 and May 15, 2011, the charge will only apply in the first year of your service term and up to a maximum of $200.
If you did not sign up for a service commitment with a minimum rate plan, you can change your rate plan two times per calendar year for no charge. A $10.00 administration fee is applied for each additional change per year.
Cancelling your service term | If you cancel your service term, you will be subject to a service term termination fee. The fee is your remaining device balance plus a $50 early cancellation fee.
Calculate your Device Balance | TELUS discounts the cost of your device when you sign up for a service term. The amount of your discount becomes your device balance. Over the length of your service term, TELUS automatically reduces your device balance each month by a set amount. This monthly credit is equal to your original device discount divided by the number of months in your service term.
John signed a three year service term and received a $580 discount on a Samsung Galaxy Note:
- Full price: $779.99
- What John paid: $199.99
- John’s discount: $580
- His device balance is $580 / 36 months = $16.11 per month
John decided to cancel his service term with 9 months remaining. John would pay the following amount:
- Monthly device balance: $16.11
- Months remaining: 9
- Cancellation fee: $50
- His total charge is $16.11 x 9 months = $145 + $50 = $195
For a better understanding of your service term,to your account for details.