TELUS Home Phone App for iPhone

Information about the TELUS Home Phone App for iPhone

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Note: 911 service is available on the TELUS Home Phone App, but has some important limitations and requirements when compared to traditional telephone service. These limitations and requirements are outlined here:

What is TELUS Home Phone App


TELUS Home Phone App is a free app from TELUS that lets you take your home phone number with you, wherever you go, and use those services on your iPhone over Wi-Fi or data (additional data charges may apply for mobile service outside Wi-Fi coverage).

Download TELUS Home Phone App today and enjoy:

  • Never missing calls: make and receive home phone calls from your mobile device, even when someone is already talking on your home phone line
  • Saving money: Talk with friends and family using your long distance home phone rate plan
  • Always knowing who is calling: Use your smartphone contact list in the app and see who’s calling with caller ID at home and on the go

Set up TELUS Home Phone App on your iPhone


  1. Have your My TELUS and App Store login information
    Note: You must sign into the App store in order to download the app.
  2. Download the app from the App Store by clicking on the TELUS Home Phone App icon. Install the app
  3. After the app has installed successfully, open it by selecting the TELUS Home Phone App icon. You will then get a pop-up screen asking you to allow Home Phone to access your Contacts. Select OK
  4. You will reach the My TELUS screen. Sign in with your My TELUS profile and select Continue
  5. You will see a screen asking for permission for the app to access your microphone. Select OK
  6. You will see another screen asking for permission to send notifications. Select Allow
  7. You will then get a welcome screen. Select Next after you’ve read the screen
  8. Finally, you will be presented with the End User Agreement. Once you’ve reviewed it and determined you accept the agreement, select Yes, I agree to proceed

Additional information


Question Answer
What is Home Phone App? Home Phone App is a free app from TELUS that lets you take your home phone number with you, wherever you go, and utilize your home phone services via your iPhone or Android smartphone over Wi-Fi or your mobile data plan.
Where is it available? The app is currently available in all Fibre communities in British Columbia and Alberta.
What are the conditions to be able to download the app? You must be a TELUS home phone subscriber on the TELUS Purefibre network in British Columbia and Alberta.
When will the app be available on tablets? This is under assessment.
Why won't the app ring on my smartphone on an incoming call to my home phone number? First, check if your wired home phone line also rings when you have an incoming call. If it does, your app may not be detecting incoming calls because it is not running in the background. This could be due to a number of reasons:
  1. You may have a battery saver program running on your smartphone that shuts apps down when they run in the background. Or a program may have suggested that you shut down apps running in the background to save battery, and you clicked OK.
  2. If none of the above apply to you, please call TELUS repair.
Why is the app stuck in loading status and won't register? The app may not be connecting to the Home Phone App network properly. Please ensure that you have a working internet connection. Open your smartphone browser and go to a site such as google.com and see if you successfully navigate to the correct page. If internet access works, try restarting the Home Phone App app. If this problem persists, please call TELUS repair.
How can I contact an Agent? 1-844-372-8559

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