Internet 500 Mbps or higher - T3200M
Here’s how to test your internet speed if you have a T3200M modem and 500 Mbps or higher speed plan
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How to use the Ookla desktop app to measure your internet speed (recommended)
If you have a T3200M modem and a 500 Mbps or higher speed plan, we recommend downloading the Ookla desktop app to test your internet speed. This will provide a more accurate test results compared to athe web speed test on a web browser. Please follow the instructions below:
- Download the Ookla desktop app for Windows or MacOS
- Connect your laptop or desktop computer to your TELUS modem via a wired connection. To do this, plug an ethernet cable into your computer and into one of the yellow LAN connections on the back of the modem. (If you use a USB-to-ethernet adapter to connect to your modem, your test results may be inaccurate, as your USB port may not support the internet speed you’re subscribed to)
- Pause all other network activities, such as downloading a file, cloud backup, video conferencing, video streaming and gaming. You can use TELUS My Wi-Fi app to pause single devices or groups of devices
- If you use a VPN service, turn it off before running the test
How to use the TELUS My Wi-Fi app to test your internet speed
If you can’t connect your computer to your modem via a wired connection or can’t download the Ookla desktop app, you can use the TELUS My Wi-Fi app to test your speed. Please follow the directions below:
Note: You will see your download and upload speed displayed as 400 Mbps+.
- Follow the instructions to download the My Wi-Fi app. The app allows you to check your internet speed, pause your Wi-Fi, restart your modem when you encounter issues and easily share your Wi-Fi password with your family and friends
- After you've downloaded the app, log in using your My TELUS credentials
- You can compare your subscribed internet speed with your speed test results by selecting the Internet speed icon in the overview screen. Select View past speed tests to see your previous speed test results
How can I get better results?
- Performing a test over Wi-Fi may produce lower than expected results. Every device has a different maximum Wi-Fi speed, which can limit your test results to a certain speed. For more on this matter, please visit Wi-Fi performance explained
- Do not download, upload, use a VPN (virtual private network) or browse the web while conducting your speed test. This can result in lower test results
Want to learn more about why your Wi-Fi may be slow and how to improve it? Watch this short video below:
Understanding your internet speed results
- Internet speed refers to how quickly information can be transmitted from the internet to your computer. Internet speeds are measured in Mbps (Megabits per second).
- Download speed is how quickly information is transmitted from the Internet to your computer. This speed impacts activities like downloading, patching video games, watching videos and streaming music on the web
- Upload speed is how quickly information is sent from your computer to the internet. This includes file sharing, syncing photos, cloud back-ups and more
- Ping is your connection's reaction time. A lower ping means a more responsive connection, which is ideal for online gaming. However, depending on the physical location or configuration of a given server (where websites and games are hosted), this number may vary