Change your billing address in My TELUS

Instructions for changing your address

Self-serve only
Please note that this is an online-only task that can easily be done using either My TELUS online or the app.

Steps to change your billing address

  1. Log in to My TELUS
  2. Select My Profile from the menu at the top
  1. Select the desired account number if you have multiple accounts with TELUS
  2. Select Change Billing Address
  1. Enter your new billing address information. If the address cannot be found through auto-complete powered by Canada Post, enter the address manually by selecting Add it manually
  1. Confirm your new address and select Submit. Please ensure your billing address matches with the address associated with your method of payment
  1. A confirmation message will be displayed with the updated billing address