Frequently asked questions and videos
The TELUS PureFibre™ network is a revolutionary internet technology powered by flexible strands of transparent glass no thicker than human hair. These fibre optic strands transmit information as pulses of light, and carry huge amounts of information in the space of seconds.
The TELUS PureFibre 5G network combines the strength of our TELUS PureFibre network backbone with the increased speeds, capacity and responsiveness of our 5G network, resulting in a more reliable network experience.
The TELUS PureFibre 5G network of the future will increase wireless capacity and speeds, while laying the groundwork for advancements in emerging tech sectors, healthcare, agriculture and more.
TELUS PureFibre is the #1 internet technology for speed and reliability. Our fiber optic network is powered by flexible strands of transparent glass no thicker than human hair. These fibre optic strands transmit information as pulses of light, and carry huge amounts of information in the space of seconds. Lightning fast upload and download speeds mean buffer-free streaming, crystal clear video calls, and the power to share photos and videos faster than you can take them.
Connecting your community to the TELUS PureFibre 5G network means that your community will have access to the unique opportunities that fibre optic internet and 5G mobility coverage brings to residents, businesses, organizations, and essential services.
The TELUS PureFibre 5G network combines the strength of our TELUS PureFibre network backbone with the increased speeds, capacity and responsiveness of our 5G network, resulting in a more reliable network experience.
It’s true that TELUS PureFibre offers crystal clear video calls, consistently fast surfing and 4x the resolution of HD with Optik TV. But it can also boost property values, and encourage business growth in your community.
Yes. In most TELUS PureFibre communities, residents of apartment buildings and condos will have the same opportunity to take advantage of all that fibre optic internet can offer. But first the building owner, manager or strata will need to give approval to install TELUS PureFibre in the building.
To learn more about how you can bring TELUS PureFibre to you building, visit www.telus.com/mdu
TELUS PureFibre offers homeowners multiple benefits including:
- Lightning speed internet 24/7, thanks to a direct connection to the fibre optic network that you don’t have to share with your neighbors
- Equally fast up-and-download speeds up to 940 Mbps, so your family or roommates can share, stream, and game with no buffering delays.
- Home entertainment at 4x the resolution of HD with 4K Optik TV
- The possibility of increasing your property value
No matter what kind of business you're in, there's a TELUS internet plan that will give you the competitive edge you need.
Futureproof your business, equipping it with a strong foundation for future services, capabilities and technology. With TELUS PureFibre, businesses can get a 100% direct fibre connection right to the premise, delivering lightning-fast internet upload and download speeds up to 940mbps. This makes applications such as payment processing, data backup and day-to-day activities faster than ever. Now there’s no need to wait on slow internet, spend your time where it matters most — growing your business.
We’re working on a multi-billion dollar project to bring TELUS PureFibre to more towns and cities in BC and Alberta. When we’re ready to bring the TELUS PureFibre 5G network to your area, a representative will reach out to give you more information.
Find out more about PureFibre in your area
If you are an existing TELUS customer and have received a notification regarding the migration of your current home services to TELUS PureFibre, please visit this page for more information. Otherwise, your existing internet service will continue to work as long as it is available in your neighbourhood.
How can I get more information?
To find out more, give us a call at any time:
- Residential customers: 1-855-595-5588
- Business customers: 310-3100
- Apartment managers, strata and condo board customers: 310- 8277
Or see which high speed internet plans are available in your area.
Have more questions?
Contact us in one of the following ways to get started
Have more questions?
Contact us in one of the following ways.