Frequently asked questions (FAQ)
The TELUS PureFibre network is a revolutionary new internet technology powered by flexible strands of transparent glass no thicker than human hair. These fibre optic strands transmit information as pulses of light, and carry huge amounts of information in the space of seconds.
TELUS PureFibre is the #1 internet technology for speed and reliability. Lightning fast up-and-download speeds mean buffer free streaming, crystal clear video calls, and the power to share photos and videos faster than you can take them. Home entertainment at 4x the resolution of HD with Optik TV.
We’re working to bring a 100% fibre optic internet connection to the home in every town and city in BC and Alberta.
TELUS PureFibre means that your community can connect to the unique opportunities that fibre optic internet brings to residents, businesses, organizations, and essential services.
It’s true that TELUS PureFibre offers crystal clear video calls, consistently fast surfing and 4x the resolution of HD with Optik TV. But it can also boost property values, improve mobility coverage, and encourage business growth in your community.
To find out how, keep reading.
It’s free to connect your home or business to the TELUS PureFibre network.
Even when the installation process is complete, there is absolutely no pressure to sign up for our services. Very rarely, business customers may be asked to pay a portion of installation costs when extensive or complicated work is required.
TELUS PureFibre will never begin installation work on your property until after we’ve received your written permission.
Yes. In most TELUS PureFibre communities, residents of apartment buildings and condos will have the same opportunity to take advantage of all that fibre optic internet can offer. But first the building owner, manager or strata will need to give approval to install the fibre optic network in the building.
Building owners, managers, and stratas have a lot to gain by connecting to fibre optic internet. TELUS PureFibre can increase property value. It future-proofs your units, so residents will have even more reason to stay.
It’s easy to connect TELUS PureFibre to your building or complex. TELUS will provide everything from on-site installation to marketing materials, completely free of charge.
The TELUS PureFibre network offers homeowners multiple benefits including:
- Lightning speed internet 24/7, thanks to a direct connection to the fibre optic network that you don’t have to share with your neighbors
- Equally fast up-and-download speeds up to 940 Mbps, so your family or roommates can share, stream, and game with no buffering delays.
- Home entertainment at 4x the resolution of HD with 4K Optik TV
- The possibility of increasing your property value
Whether you have a small home office, a popular cafe, or a store serving some of its customers online, TELUS PureFibre gives you the power to take your business to the next level.
Business customers enjoy lightning fast internet at speeds up to 940 Mbps. That means you can send and receive large files in seconds, back up data to the cloud just as quickly, and collaborate on projects with contacts in real time. Retailers can rely on their digital payment systems, and customers in restaurants and cafes will enjoy improved mobility coverage wherever TELUS PureFibre lives. No matter what kind of business you're in, there's a TELUS Internet plan that will give you the competitive edge you need.
We’re working on a multi-billion dollar project to bring TELUS PureFibre to every town and city in BC and Alberta. When we’re ready to bring TELUS PureFibre to your area, a representative will reach out to give you more information, and request your permission to install fibre optic internet on your property.
Find out more about PureFibre in your area
Your existing internet service will continue to work as long as it is available in your neighbourhood. However, you can increase your property value simply by connecting 100% fibre optic internet direct to your home. Also, in the future if you want more data to support new connected technologies, you can easily and quickly make the switch to TELUS PureFibre services.
How can I get more information?
To find out more, give us a call at any time:
- Residential customers: 1-855-595-5588
- Business customers: 310-3100
- Apartment managers, strata and condo board customers: 310- 8277
Or see which high speed internet plans are available in your area.
Have more questions?
Contact us in one of the following ways to get started
Have more questions?
Contact us in one of the following ways.