June 20, 2022

Equitable Life switches digital billing providers to expand and enhance electronic claims experience

TELUS Health eClaims offers Equitable Life and its plan members more efficient and convenient paramedical and vision claims adjudication

WATERLOO – Equitable Life of Canada® announced today that it has switched to TELUS Health eClaims to support direct digital billing of paramedical and vision claims adjudication for its plan members. This shift to a faster and more seamless claims submission solution will allow Equitable Life to continue to process most eligible claims immediately and pay the provider directly, while minimizing out-of-pocket costs for plan members. Further, plan members will be able to process claims from a broader list of allied healthcare professionals.

“For plan members, it means they have a fast and easy option for submitting claims,” said Maureen Long, Group Claims, Disability and Administration Vice-President at Equitable Life. “They can find out how much is covered before they leave their healthcare provider’s office. And they only pay for amounts not covered by their benefits plan, such as deductibles or coinsurance.”

Digital claims adjudication allows healthcare providers, such as optometrists, massage therapists and chiropractors, to submit claims on behalf of their patients directly from their office in real-time. TELUS Health, which is also Equitable Life’s provider for digital pharmacy claims, has an expansive network of health providers across Canada including relationships with more than 70,000 paramedical and vision providers. With this new agreement Equitable Life will be able to process claims from more than twice as many providers so plan members can enjoy the time-saving convenience of direct claims submissions.

“We are pleased our relationship with Equitable Life is expanding to include the added benefit and convenience that our eClaims service provides for the company as well as its plan members,” said Martin Bélanger, Vice-president, Health Benefits Management, TELUS Health. “Online direct billing is recommended by 91 percent of healthcare professionals to their peers and plan members appreciate the simplified process and reduced out-of-pocket expenses.”

About Equitable Life of Canada®
As one of Canada’s largest and oldest mutual life insurers we provide financial security differently by focusing exclusively on our clients. We believe in the power of working together with you and independent financial advisors across Canada to offer individual insurance, savings & retirement, and group benefits solutions so you can protect what matters today while preparing for tomorrow. At Equitable Life we are people with a purpose and passion to provide the right solutions and experiences for you through our collaborative partnerships. We have the knowledge, experience, and the financial strength to ensure we meet our commitments to you now and in the future.

www.equitable.ca

About TELUS Health
TELUS Health is a leader in digital health technology, providing virtual care, home health monitoring, electronic medical and health records, benefits and pharmacy management, and personal emergency response services. By leveraging the power of technology to deliver connected solutions and services, TELUS Health is improving access to care and revolutionizing the flow of information while facilitating collaboration, efficiency, and productivity for physicians, pharmacists, health authorities, allied healthcare professionals, insurers, employers, and citizens, to progress its vision of transforming healthcare and empowering people to live healthier lives.

Through the TELUS Health Care Centres, teams of renowned and passionate healthcare professionals deliver best-in-class patient-centric care to thousands of Canadian employers, professionals, and families in more than 15 medical clinics located across the country.
For more information please visit: www.telushealth.com.

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Media Contact:
Don Bisch
Director Group Marketing
dbisch@equitable.ca

Jill Yetman
TELUS Public Relations
jill.yetman@telus.com