A healthy start

You can submit feedback or inquiries in the app by going to Settings > Feedback. Please remember to include your email address. Alternatively, you can email telusbabyhealth@telus.com directly for support.

Yes, at TELUS Health we respect our customers’ privacy and take great care to safeguard personal information, which includes personal health information. As part of our ongoing commitment to putting customers first, we have a long-standing policy of protecting privacy. You can get the details of our privacy policy at telus.com/healthprivacy

On the screen where you are prompted to enter your PIN, locate and tap the “Forgot your pin?” link at the bottom. Follow the instructions on screen, which read as follows:

Step 1: Click “View profile” at the bottom of this page to go to the profile selection screen.

Step 2: Android: Press and hold on your account and “Delete your account” from your device. iOS: Swipe left on your account and “Delete” your account from your device. Note: You will not lose any data or records.

Step 3: Log into your account with your email and password. You will be prompted to create a new pin.

TELUS is partnering with The Baby Box Co. to expand the Baby Box program across Canada. For questions or inquiries on the Baby Box, please email casupport@thebabyboxco.com and a representative from The Baby Box Co. will be happy to help you. You can also visit www.babyboxco.com/pages/faq for more information.

To view and edit your baby's record on another device, you can use the same account login. Download the app on the new device and log in with your original username and password. You will be asked to set up a new 4-digit PIN that will be used for the new device only. Once you have logged into your account on the new device, you will be able to view, edit, and save information to your baby’s records.

View terms & conditions for the TELUS Baby Health Application here