TELUS Health Virtual Care

Health and wellness support for you and your family.

TELUS Health Virtual Care gives you and your immediate family members access to medical consults on your phone, tablet or computer, for both mental and physical health.

Already activated your account?

Sign in to the patient web app.

Not activated yet?

Follow this How to Activate guide.

For further assistance contact

If you received an email from your plan sponsor to register, follow the unique link in that email.

For further assistance contact


How to activate your account

Follow these simple steps and use your group number to set up your account in a few simple steps so you're ready to use the app as soon as you need care.

Over 80% of virtual consults are resolved without the need for an in-person visit.

TELUS Health Virtual Care allows you to get the medical support you need from the comfort of your home or office.


Referrals to specialists


Access to allied healthcare specialists

Lab work


Medical advice

Mental health concerns

How it works

  1. Start a consult Click this button anytime you need medical support. You’ll be connected directly to a healthcare professional.

  2. Consults This tab contains transcripts of all of your text conversations with our healthcare team. You can refer back to them whenever you need.

  3. History This tab allows you to look back on notes, prescriptions and documents left by the healthcare professionals after your consult.

  4. Profile This is where you can set up your personal profile and invite your partner to have their own account or set up an account for your kid(s) (under 26).


Frequently asked questions.



Have questions or comments for the TELUS Health Virtual Care team?

Get started

Download the app, register your account, and access care as soon as you need.

Download the app, register your account, and access care as soon as you need.