TELUS Health Virtual Care
Health and wellness support for you and your family.
TELUS Health Virtual Care gives you and your immediate family members access to medical consults on your phone, tablet or computer, for both mental and physical health.
Not activated yet?
Follow this
How to Activate
guide.For further assistance contact
[email protected]
.How to activate your account
Follow these simple steps and use your group number to set up your account in a few simple steps so you're ready to use the app as soon as you need care.
Over 80% of virtual consults are resolved without the need for an in-person visit.
TELUS Health Virtual Care allows you to get the medical support you need from the comfort of your home or office.
Prescriptions
Referrals to specialists
Diagnostic
Access to allied healthcare specialists
Lab work
Imaging
Medical advice
Mental health concerns
How it works
- Start a consult Click this button anytime you need medical support. You’ll be connected directly to a healthcare professional.
- Consults This tab contains transcripts of all of your text conversations with our healthcare team. You can refer back to them whenever you need.
- History This tab allows you to look back on notes, prescriptions and documents left by the healthcare professionals after your consult.
- Profile This is where you can set up your personal profile and invite your partner to have their own account or set up an account for your kid(s) (under 26).
Frequently asked questions.
Do I have to pay for virtual care?
How long will my membership last?
What is LifeJourney?
Is virtual care available in my province/territory?
Can I use TELUS Health Virtual Care when I’m outside the country?
Are TELUS Health Virtual Care’s primary care providers Canadian?
How often can I use TELUS Health Virtual Care?
Is TELUS Health Virtual Care available after business hours?
How do I register?
How do I reset my password ?
Can I use TELUS Health Virtual Care for my immediate family?
Do TELUS Health Virtual Care practitioners treat children?
When and how can I get mental health support?
Which specialists are available?
What devices are covered by TELUS Health Virtual Care?
What types of services do nurse practitioners (NPs) offer?
Does TELUS Health Virtual Care replace my family doctor?
Are my health records secure?
How are health practitioners paid if they cannot bill the province?
What should I not use virtual care for?
Why and when do I need a video consultation?
How do I obtain my prescriptions?
Can I request to see the same TELUS Health Virtual Care practitioner every time?
Get started
Download the app, register your account, and access care as soon as you need.
