Many employee assistance programs are simply directories of services employees can contact directly for assistance. At TELUS Health, we believe a care-centric approach is more effective. That's why our EAP connects plan members to care advocates who can help them build a holistic approach to well-being that includes proactive and preventive services.

As soon as a plan member contacts our EAP, a care advocate performs an assessment to elaborate a personalized care plan suitable to their needs. Care advocates then schedule the appropriate consultations with the medical, legal, financial or allied health professionals required. The care advocate follows up to ensure everything is going smoothly and the employee or family member is getting the care they need.

All of our care advocates have a background, experience and certification in a mental health discipline such as nursing or occupational therapy.

All data is encrypted and stored in a SOC 2 compliant, Canadian data centre. Only the plan member and the clinical team delivering care can access personal medical records. Clinician access is restricted by role and region. All text and video consultations use end-to-end encryption.