Quality virtual care – anytime, anywhere

Akira by TELUS Health

Akira by TELUS Health is a national on-demand virtual care solution. It gives members and their family direct access to secure medical consults with friendly, knowledgeable clinicians – 24/7 and across the country. Akira is available in French and English, via smartphone or computer.

Care, when and where you need it

The service is available anytime and anywhere – 24/7, 365 days a year, and across the country – for prescriptions, mental health, diagnosis, referrals, and more.

For healthy, productive employees

Having access to virtual care means employees no longer have to miss days of work for in-person appointments that can be resolved virtually, resulting in higher productivity and important ROI for your organization.

We’re here for the whole family

Memberships include immediate family members, (spouse and dependents under 26 years old), so that the whole family can stay healthy at all times and from anywhere.

A new collaboration

TELUS Health has broadened its offering to bring together two Canadian leaders in virtual care: Akira by TELUS Health and EQ Care. We are now working as one towards a single, integrated offering that provides your employees with 24/7 immediate care, powered by our leading technology and always delivered with compassion.

Find everything you need to know

Virtual care resource library

Access our library of resources for employers, including our virtual care industry reports, webinars and ROI calculator.


See what Canadians are saying about Akira by TELUS Health

Our members have shared their experiences with us. Here’s what they’re saying:

“I just wanted to say how grateful I am for Akira! Our son had a rash; one quick call by the clinician and the prescription was faxed to the drugstore. What a world we live in!”

Shawna O.

Toronto, ON

“Each step was easy, seamless and each health professional was caring, considerate and extremely helpful. To have a referral, lab work and results all in 3 days is quite awesome.”

Kim G.

Waterloo, ON

“We’ve had two employees reach out since we launched Akira last Monday to share that they used the service and had an amazing experience. They were impressed by the quality and timeliness of care, ease of using the service, as well as the follow up the next day. From us to your team – thank you.”

Kristen Warden

Director at Allianz Global Assistance Canada

Healthcare at your employees' fingertips. Interested in learning more?


Akira by TELUS Health brings quality healthcare to you anywhere, anytime, in the comfort of your office or home.

Connect by text as soon as you need

Asynchronous text means consults happen when it is convenient for users. Texting also lowers the barrier to initiating difficult conversations around mental health.

Secure video and web portal

Secure video and real-time image transfer take place directly within the app. Akira’s patient experience is also available on a web portal, so members can choose the option they’re most comfortable with.

Anytime access to medical notes

Medical notes and chats from consults are saved on the app, so members can always refer back to them, helping to ensure continuity of care and treatment plan adherence.

Our mental health support is available 24/7 by text, making it easier to initiate difficult conversations.

We offer unlimited medical visits, so patients can consult as many times as they need, for as long as they need. Our clinicians follow up proactively with patients, building valuable relationships and helping to identify mental health issues that may be presented as physical. Additionally, our in-house Psychiatrist works with our NPs to provide patients more in-depth mental health support and customized treatments plans, bridging the gap to in-person psychiatric help.


Frequently asked questions

Join the team

We’re recruiting clinicians (nurse practitioners) to support the demand for virtual care consults on Akira by TELUS Health.


Request a sales callback

Interested in Akira by TELUS Health for your employees?

Get technical support

Get in touch with a TELUS Health representative for questions or to learn more about the service. Please do not use this form for medical purposes.

Additional links

Akira application

If you have access to Akira by TELUS Health through your employee or student benefits, download the app and get started today.

Akira resources

Access industry reports, webinars, and a ROI calculator.