Q: What do I need to do before my first appointment?

After booking, you'll receive a secure email with your Lifestyle Questionnaire , three days before your appointment. Please complete it at least 24 hours before your appointment. The questionnaire explores your health history, weight management goals, nutrition and movement patterns, sleep, stress, medications, and other key lifestyle factors. Completing it thoroughly helps us make the most of your initial 20-minute visit and supports the development of a more personalized, comprehensive care plan.

Question 1

What happens during my first appointment?

Accepted Answer

Your first appointment is a 20-minute video consultation with a licensed nurse practitioner who specializes in weight management care.

During your appointment, your clinician will:

Review your health history and weight management goals.
Discuss previous weight loss experiences and challenges.
Assess your eligibility for treatment options, including GLP-1 medications when medically appropriate.
Create a personalized care plan tailored to your unique needs.

Following your consultation, your Nurse Practitioner will provide guidance on next steps, what to expect as you begin treatment, and recommendations for appropriate follow-up to support your ongoing care journey.

If medication is prescribed, discreet and convenient home delivery with free shipping is available through TELUS Health Virtual Pharmacy. This integrated option includes 1-on-1 guidance from pharmacists on proper medication administration and injection usage. If preferred, your prescription can be securely sent to any pharmacy of your choice across Canada.

Question 2

What do I need to do before my first appointment?

Accepted Answer

After booking, you'll receive a secure email with your Lifestyle Questionnaire, three days before your appointment. Please complete it at least 24 hours before your appointment.

The questionnaire explores your health history, weight management goals, nutrition and movement patterns, sleep, stress, medications, and other key lifestyle factors. Completing it thoroughly helps us make the most of your initial 20-minute visit and supports the development of a more personalized, comprehensive care plan.

Question 3

What is a prior authorization (PA) form and do I need one?

Accepted Answer

A prior authorization (PA) form is documentation some insurance providers require before approving coverage for certain weight management medications. Whether you need one depends on your specific insurance plan and prescribed medication.

Before requesting a PA form, please contact your insurance provider to:

Confirm whether your medication is covered
Confirm whether a PA form is required
Obtain the correct form for your insurance plan

If a PA form is required, there is a $40 + tax administrative fee to support the review, completion, and secure processing of insurance documentation.

To submit your form:

Complete any patient sections required by your insurer
Upload the form using the secure link provided in your consultation note

Once your form is received, you will be sent a secure online invoice. After payment is completed, your clinician will finalize the form and securely return it to you for submission to your insurance provider.

Question 4

Do your clinicians prescribe weight management medications like GLP-1s?

Accepted Answer

Yes. Our nurse practitioners can prescribe evidence-based weight management medications, including GLP-1 medications, when medically appropriate. Treatment recommendations are based on a comprehensive medical assessment, including your health history, goals, eligibility criteria, and any potential contraindications.

At TELUS Health MyCare, we view medication as one tool within a broader, whole-person approach to care. Our focus is not simply on prescribing medication, but on helping support safe, sustainable, and meaningful improvements in long-term health and well-being.

If medication is prescribed, you’ll receive ongoing follow-up and clinical support to help optimize your treatment plan over time. This may include medication adjustments, side effect management, nutrition and lifestyle guidance, and personalized behavioural support.

Question 5

Who is eligible for the program?

Accepted Answer

The program is available to adults 18+ living in Canada. Eligibility is determined during your initial consultation based on your medical history, health goals, and clinical assessment by a licensed nurse practitioner.

Our approach prioritizes patient safety, individualized care, and evidence-based treatment recommendations tailored to your unique health needs and circumstances.

Question 6

Who manages my care?

Accepted Answer

Your care is provided by licensed Canadian Nurse Practitioners (NPs) specializing in evidence-based weight management, guided by Obesity Canada Clinical Practice Guidelines. While you may work with different practitioners, your medical history and care plan are shared across our NP team to keep your care consistent.

Question 7

What makes this program different from just taking medications alone?

Accepted Answer

Our program is designed around comprehensive, medically supervised care that goes beyond just prescriptions. We recognize that sustainable weight management involves far more than medication alone.

At TELUS Health MyCare, we believe your experience should be compassionate, evidence-based, personalized, and focused on long-term health — not quick fixes or short-term results.

With us, your care includes:

Expert clinical oversight: Evidence-based care guided by Obesity Canada Clinical Practice Guidelines with ongoing monitoring and individualized treatment adjustments
Multidisciplinary team: Access to nurse practitioners, dietitians and counsellors — not just medication management
Personalized treatment plans: Customized care that may include medication, nutrition guidance, lifestyle strategies, and behavioural support
Long-term focus: Supporting sustainable habits and your overall well-being — not just short-term weight loss
Ongoing support: Regular follow-ups to optimize your care plan, manage side effects, and help support safe, sustainable progress

Question 8

Is my information private and secure?

Accepted Answer

Yes. TELUS Health MyCare uses secure, encrypted technology to protect your personal health information. All consultations are conducted through our secure platform, and your data is stored in accordance with Canadian privacy laws (PIPEDA). Your health information is only accessible to your care team and is never shared without your consent.

Question 9

How does the chat service work?

Accepted Answer

Chat allows membership patients to stay connected with our Nurse Practitioner team between visits. Most replies arrive within 48 hours during business hours (Monday–Friday). You can use chat for:

Prescription renewals: Assessed and processed directly via chat with no extra appointment fee or booking required.
Clinical guidance: Questions about medication timing, dose adjustments, side effect management, or traveling with medication.

Important: Chat is not monitored 24/7 and is not for emergencies. If you have a time-sensitive medical issue —chest pain, breathing difficulties, or any emergency — please call 911 or visit your nearest emergency department.

Question 10

Do I have to do video visits, or can I just chat?

Accepted Answer

You start with one video assessment to build your care plan. After that, chat is the primary way you stay connected. Video appointments are optional. Your NP may recommend one if your situation requires it, or you can request one anytime for $60.

Question 11

Can I cancel anytime?

Accepted Answer

Yes. No lock-in and no penalties. If membership isn't working for you, cancel anytime from the app and your membership will stay active until the end of that billing cycle.

Question 12

Why do you recommend 6 months? How long does it take to see results?

Accepted Answer

Weight management is different for everyone. Most people track measurable changes in their plan within 6 months, the typical timeline recommended by the Obesity Canada Clinical Practice Guidelines for dose optimization, habit development, and clinical adjustments to align.

It's not a guarantee of results but it's roughly when you'll have enough data and experience to know if the plan is working for you. You are never locked in and can cancel anytime if it's not right.

Question 13

Is this covered by my health insurance?

Accepted Answer

This service is currently not covered under provincial health plans. However, if you have extended health benefits, you may be eligible for partial reimbursement depending on your plan. Receipts are available through the app for insurance submission.

We recommend checking with your insurance provider regarding:

Coverage eligibility
Reimbursement rates
Annual coverage limits

Some medications also have manufacturer-supported patient assistance programs that may help reduce out-of-pocket costs. Your care team can help guide you through available options.

Question 14

How do I get started?

Accepted Answer

Download the TELUS Health MyCare app and select the Weight Management Program to begin your intake process. You'll complete your intake and book your first video appointment with an available Nurse Practitioner. That's it.

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Licensed nurse practitioners specializing in weight management

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