TELUS Health

Making a difference for Canada’s patients and our healthcare system

Our Canadian healthcare system is facing many challenges. At TELUS Health MyCare, we are committed to using our clinical expertise, innovation and cutting-edge technology to help build a stronger public healthcare system for everyone. Most of all, we are passionate about helping patients get quality care – when and where they need it.

Clinical expertise

Thousands of diverse and highly-skilled experts offer primary care, mental health and specialist services, working together as a dynamic team to provide quality, evidence-based care in a collaborative environment.

All TELUS Health MyCare clinicians also work in publicly funded practices and hospitals.

Dr. Matthew Chow

Chief Mental Health Officer

Dr. Matthew Chow has been supporting people to live their best lives as a psychiatrist over the last 20 years. As Chief Mental Health Officer at TELUS Health MyCare, he is equally passionate about helping to build a stronger healthcare system, where everyone can access care where and when they need it.

Through strategic partnerships, he believes TELUS Health can help the public healthcare system take the leap to become truly modern and innovative.

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Dr. Keir Peterson

Chief Medical Officer

For Dr. Keir Peterson, practicing medicine is about making a difference – for patients on a one-on-one level, and ultimately, on a global scale.

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Lindsay Killam

Clinical Director, Counselling Services

Lindsay Killam believes the power of connection is at the core of healing – the key is connecting early before things reach a crisis point.

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Caitlin Boudreau

Lead Dietitian

Caitlin Boudreau is passionate about helping people to live not just longer, but better. It’s all about helping them to improve their relationship with food.

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Dr. Alissia Valentinis

Senior Medical Director

Dr. Alissia Valentinis is passionate about supporting millions of people without a family doctor to get timely access to quality healthcare.

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TELUS in healthcare

We are more than a health technology company, we are a team that is dedicated to helping Canadians access quality healthcare and address broader challenges facing our society.

We believe partnerships are the key to improving healthcare and people’s lives. With our long-standing heritage of innovation and connection, TELUS Health aims to use our clinical expertise and technology to support patients in need and to complement and support all organizations that share our passion for making healthcare accessible for all.

TELUS Health for Good

At TELUS, we believe everyone should have access to healthcare when and where they need it, regardless of their socio-economic status. Our Health for Good™ program connects underserved individuals to the healthcare they need.

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The power of partnerships

Our goal is to complement and expand care options through innovation and collaboration. We believe that by adopting a patient-centric approach and strengthening partnerships across the health system, we can make significant progress together.

Anxiety Canada

Canadian Men's Health Foundation

Anxiety Canada

By working together, Anxiety Canada and TELUS Health MyCare are helping people with anxiety access care early on, before they hit a crisis point.

The two organizations are bringing their unique strengths together, so that people can access the kind of support that works best for them, whether that is group therapy or one-on-one sessions. It is an example of how collaboration can make a difference for patients, and for our healthcare system.

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“Both organizations working together are helping to relieve the burden on the already-stretched public health system.”

Judith Law, CEO of Anxiety Canada

Advancing innovation, safeguarding privacy – always

TELUS Health MyCare offers seamless, digital-first healthcare services, making it simple and easy for patients to access care.

But that’s just part of what we offer. We are constantly focused on innovation and investment in world-class platforms and technologies. Our goal is to enhance our healthcare system while prioritizing

data privacy and security

Compassionate and equitable patient-centred care

As a Canadian-based organization with deep and sustained community roots, we care about patients and their families.

We want them to be able to get care where they live, when they need it, and in the way they want.

For example, TELUS Health MyCare reduces barriers to accessibility by allowing patients from different locations to conveniently access a variety of healthcare professionals from wherever they are.

Mental health & addiction

Primary care access

Acute-to-home transitions

Mental health & addiction

Navigating recovery is challenging, particularly in rural and remote areas. TELUS Health MyCare delivers convenient, evidence-based Mental Health and Substance Use (MHSU) support from any location, whether it's a work site or home.

We ease care burdens by connecting patients with Registered Clinical Counsellors, RSW/RCC professionals, and Psychology Assessments. Our comprehensive approach prioritizes the journey to wellness for all, offering a supportive bridge for transitions and waiting periods also.

Primary care access

For families residing in rural or remote areas without access to a family doctor, seeking healthcare for non-emergency issues can be challenging. TELUS Health MyCare bridges this gap, offering convenient and reliable primary care services to underserved communities.

We connect patients with Nurse Practitioners and General Practitioners for episodic and family care, utilizing a team-based approach. With a commitment to accessibility and quality, we aim to ensure that every individual, regardless of location, receives the care they need to thrive.

Acute-to-home transitions

Navigating complex care transitions, especially for individuals with moderate-to-severe health issues, can be overwhelming. The TELUS Health MyCare platform simplifies this process by seamlessly connecting acute and community care teams.

Whether it's supporting patients with moderate-to-severe Mental Health and Substance Use (MHSU) issues or frail elderly individuals, TELUS Health MyCare reduces the need for frequent in-person visits. We provide potential linkage to local and community teams, discharged and monitoring services, and a simple digital access point. With a focus on continuity of care and convenience, we strive to support individuals through their journey from acute care to home with ease.

About TELUS Health MyCare

TELUS Health MyCare is a digital-first platform that provides a simple access point to comprehensive, integrated solutions that connect people to team-based care.

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