Changes to our services in Ontario - FAQ
Yes, you can continue to book appointments in the TELUS Health MyCare app until April 8th, 2026.
Our team will reach out to you if any results are ordered before April 8th, 2026 that require a follow-up.
Please contact the dedicated support team at 1-855-577-8838. They will be happy to assist you to transfer your medical records to your new clinic.
Yes, please contact our dedicated support team at 1-855-577-8838 and they will provide you with the appropriate documentation.
The following services are available in the TELUS Health MyCare app:
- Nurse practitioner appointments for weight management and menopause care
- Naturopath and dietitian services for menopause care
- Mental health counselling and psychology appointments
- Dietitian appointments
Yes, for patients in the Greater Toronto Area, we're pleased to offer a seamless transition to our clinic at 25 York Street in Toronto, which is accepting new patients for primary care. This clinic offers both in-person and virtual care options - 100% covered by OHIP.
How to book at our York Street clinic:
- Open the TELUS Health MyCare app
- Tap "Book an appointment" and select "Need a family doctor in Toronto"
- Choose your preferred time for a meet & greet at our York Street clinic