Documentation centre for pharmacists

Our prescription for relevant information

Apply to become a TELUS pharmacy provider.

Update my pharmacy profile information with TELUS.

If you have submitted a request and need to provide an update,
click here

Most frequently asked

If your question does not appear on this list, consult our FAQ.
How do I:

Did you know that the TELUS Health drug claims service is already used by 97% of pharmacies in Canada?

The TELUS Health drug claims service manages the payment of point-of-sale claim settlements. Use it to send and receive claim settlements and take advantage of numerous benefits:
  • Determination of product eligibility for most requests
  • Transaction conciliation
  • Instant access to our database for employees and their dependents
  • Instant confirmation of coverage
  • Automated payment of each transaction from the bank account of your choice
  • Complimentary access to our Pharmacy Support Centre where your questions and problems will be resolved

Our electronic claim settlement exchange service is offered to all pharmacies in Canada. We manage settlement claims on behalf of 15 Canadian insurers and payers and transmit more than 250 million drug claim settlements every year under our service offer.

FAQ on settlement claims

We have compiled the list of most frequently asked questions. If you do not find what you are looking for, please contact us below.

Request a sales callback

Have any questions or ready to order?
Or call us at:
1 800 263-5876 option 2
Monday to Friday, 9 AM to 5 PM (EST)

Get technical support

Get in touch with a TELUS Health representative.
Or call us at:
1 800 263-5876
Available 24/7

Additional links

Kroll resources

Access training materials, videos, user guides and policy documentation

Documentation Center

Find information and reference material relative to drug claim