Tailored transition support for pharmacies

Getting started with Kroll

TELUS Health is committed to working with your pharmacy to help ensure you and your team experience a smooth transition to your Kroll pharmacy management system (PMS). You can count on professional support and guidance from a dedicated, multi-disciplinary team of experts at every step along the way.

Steps for a smooth transition

Define the transition process

After you complete a questionnaire to outline your needs, our team will personalize your transition experience and recommend the right Kroll customization and add-on services for your pharmacy.

Prepare for the transition

We discuss your install date, your expectations for launch, as well as your hardware and training needs. Our team will address all the details that need to be confirmed in advance.

Collaborate and test Kroll at your pharmacy

Our team will conduct thorough testing and closely collaborate with you for a successful transition to Kroll. Our data specialist will work with you to rigorously review your data to help protect its integrity during migration.

Install and configure Kroll for your pharmacy

A technician will install Kroll at your pharmacy prior to your launch date. Features and add-on services will be remotely configured by Kroll Technical Specialists after closing hours to help avoid disrupting your operations.

Train your team

An on-site or remote trainer will help ensure everything runs smoothly on launch day. Your trainer will go through pricing set-up and system configuration with you before the pharmacy opens, and will be available to support staff throughout the day.

Access training materials and support

You and your team will have access to extensive Kroll training videos, user guides and more at our online Kroll resource centre. If you have any questions, you can contact support 24 hours a day/7 days a week.

Access online resources

Get training materials, videos, user guides and policy documentation in one place.

Request a sales callback

Have any questions or ready to order?

Or call us at:

1 800 263-5876 option 2

Monday to Friday, 9:00 AM to 5:00 PM (EST)

Get technical support

Get in touch with a TELUS Health representative.

Or call us at:

1 800 263-5876

Available 24/7

Additional links

Kroll resources

Access training materials, videos, user guides and policy documentation

Documentation Center

Find information and reference material relative to drug claim