Tailored migration support for pharmacies outside of Québec

Getting started with Kroll™

TELUS Health is committed to working with your pharmacy to foster a smooth start with Kroll™. Whether you’re migrating to the platform or opening a new pharmacy, a dedicated, multidisciplinary team of experts will help guide you throughout the implementation.

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Personalized support for a smooth transition

Starting with a tailored solution

Our team evaluates your needs to personalize your experience and your package. We help you identify the right software, hardware, telecommunication services and complementary modules, interfaces and more.

Preparing for implementation

We discuss your install date, your expectations for launch, as well as your hardware and training needs. Our team prepares you for implementation by addressing all the details that need to be settled in advance.

Collaborating for a smooth migration

If you’re migrating from another system, our conversion team conducts thorough testing and closely collaborates with you for a smooth transition. Our implementation specialist will work with you to rigorously review your data to protect its integrity during migration.

Installing Kroll™

A technician comes to your pharmacy to install Kroll™ before the implementation date. If you purchased hardware with TELUS, your devices will be ready in advance to help optimize the installation process.

Training on the implementation date

A trainer is on site to help ensure operations keep running smoothly. They go through pricing set-up and system configuration with the owner or manager before the pharmacy opens, and support staff throughout the day.

Ongoing personalized support

After implementation, a dedicated training specialist follows up and is available until you’re comfortable with Kroll™. They ensure questions are answered and inquiries related to the system are resolved.

Getting the most out of Kroll™

Pharmacies using Kroll™ benefit from ongoing, continuous support. You can access our support if you have any questions and benefit from our regular training webinars.

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Get training materials, videos, user guides and policy documentation in one place.

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Call us at:

1 800-263-5876 option 2

Monday to Friday, 9:00 AM to 5:00 PM (EST)

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Call us at:

1-800-263-5876

Available 24/7

Kroll online resources

Access training materials, videos, user guides and policy documentation.