Change the way you and your patients connect


Make ordering prescriptions and refills convenient for patients and improve efficiency for your team with PharmaConnect™. An intuitive, Kroll™-integrated tool, PharmaConnect is a mobile and online service with a new automated patient communication tool.

Support medication adherence

Patients can view their prescription profiles online and order refills from their mobile device or computer. Automated, proactive text messages and email patient communications can help ensure timely prescription refills and medication adherence.

Two ways to improve efficiency

Refill requests arrive directly into Kroll™. Automated notifications reduce the need for phone calls and give you more time to prepare prescriptions.

Modernize your pharmacy workflow

Your patients are ready to go digital. Provide a modernized way for your pharmacy to manage prescriptions efficiently through channels that patients are comfortable with: computer, mobile devices, emails and text messages.


Two ways PharmaConnect helps you connect with your patients

NEW - Reach out to your patients

Automated prescription reminders for refills or renewals helps patients stay on therapy as prescribed.

Have your patients reach out to you

Let patients view their prescription profiles and order refills online for themselves and their loved ones.


Communicate with patients via automated messaging to help improve medication compliance.

Send the right message at the right time

Send automated messages from a library of templates to patients via email, text messages and in-app notifications.

Focus on patient care

Smart notifications help to maximize your time and reduce the number of calls with specific messaging such as “Contact your doctor to renew your prescription.” You spend less time on administrative tasks and more time taking care of patients in the pharmacy.

Control in-pharmacy traffic

Customized, direct patient messages help to reduce waves of prescription pick-ups, decrease the number of patients who come in to order refills and wait, and minimize patient face time reducing the risk of exposure for everyone.

Give patients the freedom to order medications remotely.

Let patients manage their medication

Patients can submit pictures of new prescriptions and request refills from their mobile device or computer. No need to call or go to the pharmacy and wait for their prescriptions to be prepared. Patients can check the status of their order and pick their medications up when they are ready.

Simplify prescription refills

Automated reminders prompt patients to order prescription refills or obtain renewals through the app. Refill requests arrive directly into Kroll and can be supported by simple or complex workflows.

Support for caregivers

Help simplify life for those responsible for the care of others. Accounts can be linked making it quick and easy for caregivers to manage their dependents’ prescriptions. Pet medication can also be managed via PharmaConnect.


PharmaConnect functions in action

Easy to Register

Creating a profile and linking to your pharmacy can be done via two simple methods.

See what people are saying about PharmaConnect™

"Setting-up PharmaConnect was fast and easy – for both my team and for our patients. Our team benefits from a streamlined prescription workflow, and our patients gain the convenience of prescription details right at their fingertips. COVID-19 has further changed the face of pharmacy making things busier than ever and making PharmaConnect more useful than ever!"

Barry Manuel

Owner and pharmacist, St-Albans PharmaChoice

Success story

Since he began offereing PharmaConnect in 2019, patient calls have reduced, and the pharmacy team found they have more time to serve patients and their health needs.


Request a sales callback

Have any questions or ready to order?

Or call us at:

1 800 263-5876 option 2

Monday to Friday, 9:00 AM to 5:00 PM (EST)

Get technical support

Get in touch with a TELUS Health representative.

Or call us at:

1 800 263-5876

Available 24/7

Additional links

Kroll resources

Access training materials, videos, user guides and policy documentation

Documentation Center

Find information and reference material relative to drug claim