The convenient way to connect with your patients

PharmaConnect™

PharmaConnect™ makes it easy for your patients to stay connected to your pharmacy anywhere, any time. Intuitive and fully integrated to Kroll™, PharmaConnect is a mobile and online service that gives your patients freedom to manage their medication refills and appointments – giving you the freedom to better manage your workday.

Support medication adherence

Patients can view their prescription profiles online and order refills from their mobile device or computer. Automated, proactive text messages and email patient communications can help ensure timely prescription refills and medication adherence.

Enable online appointment booking

Patients book and manage their own appointments online. The easy-to-use online appointment booking tool enables patients to conveniently book and manage their appointments directly through the PharmaConnect app.

Transform your patient communications and pharmacy workflow

Refill requests and notifications arrive directly into Kroll and reduce the need for phone calls. Appointment reminders are sent to your patients by SMS or email.

 
 

PharmaConnect helps you connect with your patients

Reach out to your patients

Automated prescription reminders for refills or renewals help patients stay on therapy as prescribed and appointment reminders keep them on top of their schedules.

Have your patients reach out to you

Let patients view their prescription profiles, order refills and book appointments online for themselves and their loved ones.

 
 

Online appointment booking enhances pharmacy operations

Manage appointments with ease

  • Kroll-integrated appointment manager lets you define times, days, duration and services available, like vaccinations.
  • Bulk create and publish appointment slots to your choice of calendars.

Enable online appointment booking

  • Patients book and manage their own appointments online or directly from the PharmaConnect app.
  • Appointment notifications are sent in the app and by SMS or email.
  • Send patients pre-screening questionnaires. Data is added to patient file and your Kroll queue.

Facilitate patient vaccinations

  • Immunization module supports influenza and non-influenza vaccines, and is updated to include COVID-19 vaccines.
  • Includes vaccine schedules and pre-screening questionnaires.
  • Data is recorded directly in patient profile (electronic immunization module only).

Communicate with patients via automated messaging to help improve medication compliance.

Send the right message at the right time

Send automated messages from a library of templates to patients via email, text messages and in-app notifications.

Focus on patient care

Smart notifications help to maximize your time and reduce the number of calls with specific messaging such as “Contact your doctor to renew your prescription.” You spend less time on administrative tasks and more time taking care of patients in the pharmacy.

Control in-pharmacy traffic

Customized, direct patient messages help to reduce waves of prescription pick-ups, decrease the number of patients who come in to order refills and wait, and minimize patient face time reducing the risk of exposure for everyone.

Give patients the freedom to order medications remotely.

Let patients manage their medication

Patients can submit pictures of new prescriptions and request refills from their mobile device or computer. No need to call or go to the pharmacy and wait for their prescriptions to be prepared. Patients can check the status of their order and pick their medications up when they are ready.

Simplify prescription refills

Automated reminders prompt patients to order prescription refills or obtain renewals through the app. Refill requests arrive directly into Kroll and can be supported by simple or complex workflows.

Support for caregivers

Help simplify life for those responsible for the care of others. Accounts can be linked making it quick and easy for caregivers to manage their dependents’ prescriptions. Pet medication can also be managed via PharmaConnect.

 

PharmaConnect functions in action

Easy to Register

Creating a profile and linking to your pharmacy can be done via two simple methods.

See what people are saying about PharmaConnect™

"Setting-up PharmaConnect was fast and easy – for both my team and for our patients. Our team benefits from a streamlined prescription workflow, and our patients gain the convenience of prescription details right at their fingertips. COVID-19 has further changed the face of pharmacy making things busier than ever and making PharmaConnect more useful than ever!"

Barry Manuel

Owner and pharmacist, St-Albans PharmaChoice

Success story

Since he began offereing PharmaConnect in 2019, patient calls have reduced, and the pharmacy team found they have more time to serve patients and their health needs.

 
 

Request a sales callback

Have any questions or ready to order?

Or call us at:

1 800 263-5876 option 2

Monday to Friday, 9:00 AM to 5:00 PM (EST)

Get technical support

Get in touch with a TELUS Health representative.

Or call us at:

1 800 263-5876

Available 24/7

Additional links

Kroll resources

Access training materials, videos, user guides and policy documentation

Documentation Center

Find information and reference material relative to drug claim