Free direct billing service

eClaims

Streamline the claims process for your patients with an easy-to-use online service. With eClaims you can:

Delight your patients by submitting claims on their behalf. You’ll reduce their out-of-pocket expenses and help give your practice an edge on the competition.

Reduce clients' out-of-pocket expenses, minimizing the credit card fees associated to your practice.

Help attract new clients and retain existing ones with a proven increase in return appointments. When registered, you also benefit from free marketing.

Participating Insurers

How it works

TELUS Health eClaims is web-based. No installation required.

Once registered, view patients’ insurance coverage* and submit claims electronically. Get instant responses from insurers.

What you’ll love about it

Start using it without any specialized hardware or software
Save on credit card fees by charging your clients only the portion not covered by their insurer
View your past transactions to ease payment reconciliation
Select whether payment should be assigned to either the healthcare professional or the patient*
Reduce your environmental footprint by reducing paper
Get paid quickly through direct deposit
Enjoy free training and other helpful online resources
Count on a solution developed in compliance with Canada Health Infoway’s HL7 messaging standards
Direct billing available for chiropractors, physiotherapists, optometrists, opticians, massage therapists, acupuncturists, naturopathic doctors, psychologists, podiatrists, chiropodists, physical rehabilitation therapists, eyecare centers, dietitians, speech language pathologists and rehabilitation clinics**

Download a real-life case study

Find out how eClaims helped Pascal Gagnon, co-owner of one of Québec’s largest networks of private rehabilitation clinics, build client loyalty.

Read now

* All features, functions, eligible professions and related benefits are inherent to the TELUS Health eClaims platform, but may not be supported by all participating insurers.

** eClaims is available to chiropractors, dietitians, physiotherapists, optometrists, opticians, psychologists, podiatrists and speech language pathologists across Canada and to massage therapists, acupuncturists, naturopathic doctors, chiropodists and physical rehabilitation therapists in select regions in Canada.

The more you use it, the more you’ll love it

Find out straight from the source. Discover how Canadian practitioners and patients have benefitted from eClaims.

“Our clients are thrilled when they find out that we can bill directly to the insurance companies. They’re excited.”

Alain Scheldeman, Pht Co-founder & president - Action Sport Physio

“The client leaves very satisfied, knowing that their claim has been submitted.”

Dr. Jaipul Parmar, Chiropractor & Co-Owner - Alliance Wellness Clinic, Vancouver, BC

“eClaims has so many insurance professionals under one umbrella, which is a really nice thing.”

Alison Wong, Optician and Manager - IRIS, Oshawa, ON

Here’s what eClaims can do for you

Direct bill to many insurers

eClaims works with most major insurance companies, including Canada Life, Manulife, Sun Life and more.

Reduce credit card fees

Save on credit card fees by charging your clients only the portion not covered by their insurer.

Enjoy a solution that meets high standards

The service is developed in compliance with Canada Health Infoway’s HL7 messaging standards for the exchange of electronic health information.

Have questions before getting started? Get the answers you need.

See the eClaims FAQ

eClaims is now available for dietitians and speech language pathologists

eClaims now allows dietitians and speech therapists to direct bill on behalf of clients who are covered by Great West Life, Industrial Alliance and other insurers.

Discover eClaims for dietitians Discover eClaims for speech language pathologists

Register for eClaims

Benefit from a free online service for processing your clients’ insurance claims. It only takes a few minutes to get started.

Need more information?

For questions about eClaims, visit our FAQ

Visit now

Or get in touch with our team

Contact support

Or call us at:

1 866 240-7492

Monday to Friday 8am to 8pm ET

Additional links

Already using eClaims?

Access your account.

Need help using eClaims?

Learn all you need to do about eClaims on our resources page.