eClaims frequently asked questions

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About eClaims and TELUS Health


Accessing eClaims

Training and support material

Profile updates and user access & permissions

Claim submission

Virtual services

Personal protective equipment (PPE)

Voiding a claim

Coordination of benefits (primary and secondary coverage)

Insurer’s responses and eClaims messages

Insurer-specific (grouped by questions)

Insurer-specific (grouped by insurer)