eClaims frequently asked questions

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About eClaims and TELUS Health









Registration






Accessing eClaims








Profile updates and user management























Claim submission
















Voiding a claim









Coordination of benefits (primary and secondary coverage)






Insurer’s responses and eClaims messages











Insurer-specific (grouped by questions)











Insurer-specific (grouped by insurer)























Payment






General questions










Training & resources

Access the resources, videos and tools you need to get the most out of eClaims.

Visit now

Need more information?

If you have questions about a claim, contact the insurance company.

For other questions, get in touch with our technical support team

Contact support

Or call us at:

1 866 240-7492

Monday to Friday 8am to 8pm ET

Additional links

Register for eClaims

It only takes a few minutes to get started.

Log into eClaims

Access your account.