Get the answers you need

eClaims Frequently Asked Questions

About eClaims and TELUS Health









 

Registration






 

Accessing the eClaims portal








 

Profile updates and user management























 

Claim submission
















 

Voiding a claim









Coordination of benefits (primary and secondary coverage)






 

Insurer’s responses and portal messages











 

Insurer-specific (grouped by question)











 

Insurer-specific (grouped by insurer)























Payment






 

General questions











 

Training & resources

Access the resources, videos and tools you need to get the most out of eClaims.

Visit now

Need more information?

If you have questions about a claim, contact the insurance company.

Insurer contacts

For other questions, get in touch with our technical support team

Contact support

Or call us at:

1 866 240-7492

Monday to Friday 8am to 8pm ET

Additional links

Register for eClaims

It only takes a few minutes to get started.

Register

Log into eClaims

Access your account.

Log in