Get the answers you need

eClaims Frequently Asked Questions

About eClaims and TELUS Health




Accessing the eClaims portal


Profile updates and user management


Claim submission


Voiding a claim

Coordination of benefits (primary and secondary coverage)


Insurer’s responses and portal messages


Insurer-specific (grouped by question)


Insurer-specific (grouped by insurer)



General questions


Training & resources

Access the resources, videos and tools you need to get the most out of eClaims.

Visit now

Need more information?

If you have questions about a claim, contact the insurance company.

Insurer contacts

For other questions, get in touch with our technical support team

Contact support

Or call us at:

1 866 240-7492

Monday to Friday 8am to 8pm ET

Additional links

Register for eClaims

It only takes a few minutes to get started.


Log into eClaims

Access your account.

Log in