eClaims frequently asked questions

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About eClaims and TELUS Health








Registration







Accessing eClaims













Training and support material




Profile updates and user access & permissions























Claim submission





























Virtual services









Personal protective equipment (PPE)




Voiding a claim










Coordination of benefits (primary and secondary coverage)






Insurer’s responses and eClaims messages











Insurer-specific (grouped by questions)











Insurer-specific (grouped by insurer)































Payment