Why organizations choose our EAP.
Support organizational health.
Help promote work/life balance.
Prepare for every eventuality.
A digital-first experience for employees.
- Primary care.
Access the care you and your employees need in person, by phone and through digital touchpoints.
- Mental health.
Confidential support with face-to-face therapy, digital cognitive behavioural therapy and personal crisis management tools.
- Child & elder care services.
Family support service professionals can help with caregiver burnout, compassion fatigue, resource navigation and more.
What sets our employee assistance program apart.
Enhance your EAP experience.
Work Assist helps with assessment and treatment planning by offering baseline symptom severity and clinical insights. These communication parameters help employers provide reliable communication as you progress toward your shared goal of returning to work and regaining productivity.
Our program provides access to specialist recommendations for safety-sensitive employees who test positive for drugs or alcohol in the workplace. Through the program’s assessment service and reporting, employees receive help for their substance use issues and employers can help mitigate risk.
Structured Relapse Prevention is often recommended post-treatment to assist with relapse prevention and monitoring.
Designed for employees who have successfully completed a substance use treatment program, our program supports them with reintegration to the workplace and ongoing relapse prevention support.
The program reporting system allows the employer to monitor the employee’s successes and challenges in sustaining abstinence.
Built to meet your needs today and tomorrow, we offer a complete solution to help establish and manage effective drug testing programs, helping you address all aspects of testing.
Collection and lab selection
Random testing management
Medical Review Officer (MRO) services
We provide employers with a way to refer employees experiencing work performance issues for professional assessment and counselling. Through more intensive and specialized intervention than the counselling offered through TELUS Health EAP, this program focuses on helping resolve employees’ performance issues.
Referrals can be monitored or mandated, and are a valuable tool in an employee’s performance management plan.
Participants benefit from the unique partnership between our counsellors and psychiatrists and their own physician to evaluate the individual’s condition and provide the most appropriate treatment. For individuals with moderate to severe symptoms of depression.
Helps individuals cope with traumatic stress and build resilience in their lives. The program provides a much-needed accessible and confidential solution for mild to moderate symptoms of traumatic stress, and is focused on early intervention to help mitigate future disability claims.
In the aftermath of an incident, our trauma team will design an immediate, critical incident response program that helps take care of your people and your business.
From natural disasters, major fires and acts of terrorism, to workplace accidents, deaths or sensitive organizational change, our experts have the experience to help support almost any scenario.
Off worksite incident
Peer support triage & coordination
Self directed support
Consultations with qualified health and wellness coaches who can answer general wellness questions, assist in developing a wellness plan, and provide preventive wellness coaching and lifestyle consultations for:
Tobacco and Nicotine Cessation
Weight Management (nutrition and fitness)
Sleep Habits Management
Overall lifestyle improvement
Advanced Analytics identifies health trends and distribution of risk within each of the primary areas of wellbeing and can help you identify solutions that can minimize the negative impacts.
Total Wellbeing score and participation
Scores for all primary areas of wellbeing, including mental, physical, financial and social
Scoring for secondary areas including burnout, coping, productivity, presenteeism
Divisional scores trends, benchmarks, distribution of risk
Main sources of work and personal stress
Segmentation by gender and generation
Upgrade to 24/7/365 support.
TELUS Total Mental Health gives employees access to continuous care, creating an unparalleled digital and clinical experience.
Personalized care journeys built by our expert clinical team.
Dedicated counsellors - available by phone, text, video, and in person.
Access to work/life services and wellbeing resources.
Employers also get access to easy-to-read data about program’s impact.