Health and wellness for today’s employees.

Our employee assistance program (EAP) provides mental health support and work/life services for employees and their families. Users can access the EAP 24/7 in the way they prefer, at every stage of their journey.
Are you an employee and looking to access your EAP?

Why organizations choose our EAP.

Support organizational health.

Access to health and wellbeing experts to support better physical and mental health for a more resilient and productive workforce.

Help promote work/life balance.

Resources to navigate important milestones with financial and legal assistance, as well as nutritional counselling.

Prepare for every eventuality.

Our large and diverse network of counsellors and affiliates are trained in areas including social work, psychology, and human services—and are ready to help employees at any point in their life journey.

A digital-first experience for employees.

Help attract and retain top talent with a seamless EAP experience that focuses on the human journey and fosters a sense of belonging within your organization.
  • Primary care.

    Access the care you and your employees need in person, by phone and through digital touchpoints.

  • Mental health.

    Confidential support with face-to-face therapy, digital cognitive behavioural therapy and personal crisis management tools.

  • Child & elder care services.

    Family support service professionals can help with caregiver burnout, compassion fatigue, resource navigation and more.

What sets our employee assistance program apart.

With 24/7 access to compassionate care, our EAP delivers holistic, personalized, human-centred care that can be complemented by other benefit offerings.
Members can choose how they receive or access care.
24/7 access, in multiple languages, across Canada.
All care paths in one location and profile.
Designed to work with companies’ other benefits.
Care continuum
Supporting people from prevention to sick care.
Demonstrate outcomes
Our Workplace Outcome Suite can document the effects of your EAP.

Enhance your EAP experience.

Looking to bolster your EAP experience? We’ve purposely designed programs to support employees facing specific challenges at home and in the workplace.
Work Assist

Work Assist helps with assessment and treatment planning by offering baseline symptom severity and clinical insights. These communication parameters help employers provide reliable communication as you progress toward your shared goal of returning to work and regaining productivity.

Depression Care

Participants benefit from the unique partnership between our counsellors and psychiatrists and their own physician to evaluate the individual’s condition and provide the most appropriate treatment. For individuals with moderate to severe symptoms of depression.

Critical Incident Support

In the aftermath of an incident, our trauma team will design an immediate, critical incident response program that helps take care of your people and your business.

From natural disasters, major fires and acts of terrorism, to workplace accidents, deaths or sensitive organizational change, our experts have the experience to help support almost any scenario.

Services include:

  • Debriefing

  • Defusing

  • Outreach calls

  • On-site support

  • Off worksite incident

  • Peer support triage & coordination

  • Self directed support

  • Trauma consultation

  • Worksite incident

Health Coaching

Consultations with qualified health and wellness coaches who can answer general wellness questions, assist in developing a wellness plan, and provide preventive wellness coaching and lifestyle consultations for:

  • Tobacco and Nicotine Cessation

  • Weight Management (nutrition and fitness)

  • Diabetes Prevention

  • Stress Management

  • Sleep Habits Management

  • Overall lifestyle improvement

Health Assessment Advanced Analytics

Advanced Analytics identifies health trends and distribution of risk within each of the primary areas of wellbeing and can help you identify solutions that can minimize the negative impacts.

  • Total Wellbeing score and participation 

  • Scores for all primary areas of wellbeing, including mental, physical, financial and social

  • Scoring for secondary areas including burnout, coping, productivity, presenteeism 

  • Divisional scores trends, benchmarks, distribution of risk

  • Employee priorities

  • Main sources of work and personal stress

  • Segmentation by gender and generation

Ready to get started?

Don’t know where to start?

Upgrade to 24/7/365 support.

TELUS Total Mental Health gives employees access to continuous care, creating an unparalleled digital and clinical experience.

  • Personalized care journeys built by our expert clinical team.

  • Dedicated counsellors - available by phone, text, video, and in person.

  • Access to work/life services and wellbeing resources.

  • Employers also get access to easy-to-read data about program’s impact.

Frequently asked questions.

Solutions tailored to meet your organization’s needs.

Depending on your organization’s size, needs and existing benefits, we can personalize a plan for today and scale tomorrow.

Some Popular Pairings


Support the mental health of your employees with cognitive behavioural therapy (CBT) programs that are accessible anytime, anywhere. 

TELUS Health Virtual Care

On-demand accessible, compassionate and quality physical and mental healthcare for your employees.  

TELUS Health Wellbeing

This digital platform is designed to empower employees to help improve their overall health through wellbeing tools and resources that support lasting behaviour change.

Ready to get started now?

Get in touch with our sales team to discuss your needs.