Supporting employers and their employees with disability or leave of absences.

We help employers with end-to-end administrative case management services and work with employees to help them get back to work quickly and safely.

Positive outcomes for you and your employees.

Thorough assessments.

From the first day of absence we focus on a sustainable return to work while providing a comprehensive assessment and support.

Experienced professionals.

Our team of professionals and medical experts help expedite the return to work process for employees.

Data and trends.

Real time, on-demand and personalized reporting.

Complete support for employees.

Comprehensive support and return to work programs that are focused on their individual needs.
  • Mental health support.
    Innovative mental health programs that address the barriers to timely treatment and sustainable recovery.
  • Collaborative approach.
    We collaborate with employers and employees to help resolve the barriers that prevent employees from a timely return to work.
  • Specialist network.
    In some circumstances, we can expedite their access to specialists to review their medical situation, and arrange treatment.

Here's how it works.

We have the flexibility to support a wide range of disability-related absences, from short-term to complex. We look at each case individually and develop a customized plan of action.
  • Step 1

    Automated notification and case initiation.

    We offer a simple, easy-to-use, notification system that’s available 24/7. Online submissions can be completed by the employee or the employer.
  • Step 2

    Initial assessment.

    During an initial telephonic assessment with a case manager, we establish a return to work date and gather information for a holistic case management plan.
  • Step 3

    Claim validation.

    We conduct a detailed review of all information to determine the employees’ abilities, type of workplace accommodation, benefits eligibility, and timelines for return to work.
  • Step 4

    Recovery support.

    Our network of quality healthcare providers, specialized assessors, and medical clinics play a critical role in supporting an employees’ recovery and return to work.
  • Step 5

    Return to work planning and coordination.

    We work closely with you and your employees to support safe, timely, meaningful, and sustainable return to work.

Looking to enhance your absence and disability management experience?

We offer a variety of specialized case management support and claims management services that can help.
Case Management.
End-to-end disability claims management services that can be delivered as standalone programs or integrated into a broader health management framework. Our approach benefits both the employee and employer stakeholders by simplifying and streamlining access to recovery support programs and interventions and by improving program delivery.

Ready to get started?

Frequently asked questions.

Solutions tailored to meet your organization’s needs

Depending on your organization’s size, needs and existing benefits, we can personalize a plan for today and scale tomorrow.

Some Popular Pairings


Our employee assistance program is a convenient, flexible solution that helps your workforce be proactive about their mental health and wellbeing.

TELUS Health Case Management Software

Our proprietary software provides organizations with on-demand, real-time access to claim related data, status, and statistics.

TELUS Health Worker’s Compensation

Our program provides organizations with the support they need to navigate the complexities of workplace health and safety.

Ready to get started now?

Get in touch with our sales team to discuss your needs.